Summary
Highly skilled and results-driven professional with a diverse background in customer service, technical support, and leadership roles. Demonstrated proficiency in resolving technical issues, providing exceptional customer experiences, and motivating teams to exceed performance goals. Meticulous attention to detail, multitasking abilities, and a commitment to excellence are core strengths.
With a solid foundation in customer support gained from roles at companies such as Apple and T-Mobile, I have honed my problem-solving skills and mastered the art of effective communication. As a Senior Lead at T-Mobile, I provided guidance to peers, monitored performance, and consistently achieved exceptional results, earning recognition and awards for my contributions.
In addition to my customer-centric roles, I possess a growing expertise in software and technology. Proficient in LINUX, MICROSOFT, CISCO, SQL, and Web Development, I have a strong foundation in IT-related fields. This skill set, combined with my dedication to continuous learning, positions me as a valuable asset in dynamic and technology-driven environments.
Currently pursuing a degree in Computer Programming at Augusta Technical College, I am committed to further expanding my technical knowledge and contributing to innovative solutions in the tech industry.
My proven track record in customer service, technical support, and emerging tech proficiency make me a versatile and motivated candidate poised to excel in roles that require a blend of technical acumen and exceptional customer-focused skills.
*SOFTWARE PROFICIENCY*
LINUX
MICROSOFT
CISCO
SQL
Web Development