Victoria Hoylman
Licking,MO
Summary
Motivated Customer Service Professional with eight years of experience attending to customers and providing insightful information. Talented communicator with strong conflict resolution, data entry and mentoring skills.
Dental Assistant with six years of experience helping dental offices optimize their organizational systems and provide exceptional care to patients. Expert at implementing sanitation measures, keeping detailed patient records and supporting Dentists and Dental Hygienists.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Heartland Dental
Rolla, MO
03.2024 - Current
- Assisted and managed all aspects of implant treatment, from initial consultation and treatment planning (pre authorization to insurance companies or VA) to post-operative care.
- Advanced iTero scanning experience for crowns, bridges, implants, dentures and partials.
- Responsible for SDF binder (safety data sheets)
- Regulates OSHA standard for Dental by managing record keeping, PPE, hazard communication standard, radiation standard and other areas of compliance.
- Infection control: Implementing proper sterilization and disinfection protocols, maintaining equipment, and safe handling of hazardous materials.
- Managed daily sterilization and maintenance of dental instruments, ensuring strict compliance with OSHA standards and consistently achieving a 100% safety record during inspections.
Dental Assistant
Four Rivers Community Health Center
Rolla, MO
01.2022 - 03.2024
- Dental assistant duties consist of prepping the treatment room with appropriate instruments for the procedure and navigating ECW dental program for inputting treatment and scheduling appointments.
- Flexibility with the schedule for our walk-in Emergency dental clinic.
- Assisting with and training assistants through our Trainee Program. This program consists of taking eligible employees that have no dental knowledge and teaching them chair side for dental treatment as well as training for our ECW program.
- Assisting and helping three Pediatric Dentists at 10th street location. Setting up and assisting with treatment and Nitrious, as well as sedation when needed.
- Knowledge with Medicaid and Medicare state insurance, verify insurance and history as well as income requirements for sliding discount slide for patients who qualify.
Dental Assistant/Insurance Coordinator
St. Robert Family Dental
Saint Robert, MO
02.2021 - 03.2022
- Dental Assistant
- Preparing patients for dental work.
- Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
- Assisting dentists in managing medical and dental emergencies when necessary.
- Imputing patient data regarding treatment diagnosed or any conflicting health histories.
- Sterilizing rooms as well as equipment and other devices or tools needed and used by staff and the dentist.
- ADDP/Active Duty vouchers/referrals Coordinator
- Submit and fax back appropriate claims for treatment needed on active duty soldiers being referred over due to COVID-19. Work daily with claims representative at Roll Dental Clinic on base.
- Insurance Coordinator/Customer Service
- Verify and check in and out of network benefits for patients. Responsible for inputting all patients medical history as well as past dental records.
- Greet patients when they walk into office, being able to check them in and verify insurance and updates treatment.
- Answers phone calls for any technical support or any other concern that a patient may have regarding treatment or care.
- Schedule patient appointments and know what treatment gets appropriate time. Checking in and verifying labs cases is also a big part in my job.
- Excellent with Dentrix system and taking patient payment in person or also online.
- Entering data of new patients and submitting insurance claims.
Dental Assistant/Insurance Coordinator
Heartland Dental
Rolla, MO
01.2020 - 01.2021
- Dental Assistant
- Responsible for charting clinical notes and treatment plans as well as administering scheduling appointments and handling patients continuing care.
- Chair side duties such as radiographic films, pano, and hygiene for patient.
- Able to assist Hygienist in Perio Charting, polishing, and any treatment planning for hygiene.
- I also handle instruments, properly sterilize, and clean.
- Insurance Coordinator
- Scheduling patients for any treatment or routine cleanings.
- Submitting Insurance Claims and verifying insurance as well as navigating our Dentrix system to send any messages or emails to confirm patients for appointments.
Asset Protection/Loss Prevention Customer Service Inventory Control
Academy Sports + Outdoors
Rolla, MO
05.2018 - 01.2020
- Asset Protection/LP
- My job in this Department is to make sure that the customers product is labeled correctly to prevent theft and watch for fraud in the area.
- Inventory Control
- Out of Stock Reports-my job is to determine an out of Stock my reporting product for truck delivery for what we need.
- Customer Service/ Cashier
- Handles money for the register as well as closing our drawer.
- Zones front end and assist other employees with cash drawer.
- My duty in this department is to assist customers in checking out product and doing exchange and returns.
- As well as any online ordering or store to store transferring.
Main Cashier
Rinnie's Fast and Friendly Sinclair Gas Station
Licking, MO
08.2017 - 03.2018
- Handled cash for closing , deposited checks and handled lottery reports.
- Ran front register and assisted customers for fuel purchases as well as propane or closing kitchen.
- This was also a tire and repair shop , would assist in small tasks to help shop as well.
Education
Associate's degree - Business and Accounting
East Central College
Rolla, MO06.2025
Skills
- Dental Receptionist (6 years)
- Infection Control Training (6 years)
- Chairside Assisting (6 years)
- Front Desk (6 years)
- Dental Assisting (6 years)
- Billing (4 years)
- Scheduling (6 years)
- Dentrix (4 years)
- Customer Service Skills (8 years)
- Microsoft Word (8 years)
- HIPAA (6 years)
- Insurance Verification (6 years)
Certification
- CPR Certification October 2023 to Present
- Nitrous Oxide Certification September 2023 to Present
- Oral Surgery and Sedation January 2020 to Present
- Invisalign April 2023 to Present
Affiliations
MOMOM- Missouri Missions of Mercy is an organization that hosts free dental weekend in St Louis Missouri. I participate in the restorative team yearly.
Additional Information
Valid Drivers License
Timeline
Dental Assistant
Heartland Dental
03.2024 - Current
Dental Assistant
Four Rivers Community Health Center
01.2022 - 03.2024
Dental Assistant/Insurance Coordinator
St. Robert Family Dental
02.2021 - 03.2022
Dental Assistant/Insurance Coordinator
Heartland Dental
01.2020 - 01.2021
Asset Protection/Loss Prevention Customer Service Inventory Control
Academy Sports + Outdoors
05.2018 - 01.2020
Main Cashier
Rinnie's Fast and Friendly Sinclair Gas Station
08.2017 - 03.2018
Associate's degree - Business and Accounting
East Central College