Victoria Hubbard
Grand Junction,CO
Summary
Motivated professional with a strong work ethic, eager to embrace new challenges and continually expand my skill set. Possessing excellent customer service and problem-solving abilities, I am prepared to apply these skills in a dynamic and daily work environment.
Overview
3
3
years of professional experience
Work History
Clothing Manager
Murdochs Ranch and Home Supply
Grand Junction, CO
10.2020 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created marketing campaigns to drive sales and increase customer satisfaction.
- Updated pricing to reflect permanent changes and temporary sales drops.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers in selecting garments that met their individual needs.
- Coordinated visual merchandising activities such as window dressing and interior displays.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained new employees on customer service protocols, cash register operations, product knowledge.
- Communicated regularly with corporate headquarters regarding store performance updates and product orders, returns, exchanges.
- Organized daily operations of the store including scheduling staff and managing payroll.
- Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Assigned work and monitored performance of project personnel.
- Maintained relationships with vendors, suppliers, and customers to facilitate successful transactions.
- Updated product knowledge through research of fashion trends and industry news.
- Managed store displays ensuring they are well-organized, aesthetically pleasing and up-to-date with current trends.
- Inspected merchandise upon delivery for quality assurance purposes.
- Planned promotional events for new products or seasonal collections in collaboration with marketing team members.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Palisade High School
Palisade, CO05-2022
Skills
- Department Management
- Employee Development
- Schedule Management
- Customer Service
- Project Planning
- Teamwork and Collaboration
- Decision-Making
- Problem Resolution
- Staff Training
- Team Leadership
- Employee Coaching and Mentoring
- Reliability
References
References available upon request.
Timeline
Clothing Manager
Murdochs Ranch and Home Supply
10.2020 - Current
High School Diploma -
Palisade High School
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