Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria Hudson

Sevierville,TN

Summary

My expertise in recruiting and team development, coupled with a keen attention to detail, has consistently enhanced customer service and team performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

27
27
years of professional experience

Work History

District Manager

Dollar General
10.2021 - 07.2024
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
  • Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
  • Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
  • Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
  • Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
  • Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
  • Addressed employee performance issues proactively through coaching and constructive feedback sessions.
  • Conducted regular store visits to evaluate compliance with company policies and procedures.
  • Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
  • Established a culture of continuous improvement, encouraging innovation and growth within the district.
  • Handled any escalated customer complaints or issues that required the attention of higher management.
  • Answered questions about store policies and addressed customer concerns.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
  • Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
  • Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Created employee schedules to align coverage with forecasted demands.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Sales Specialist

Lowe's
08.2020 - 10.2021
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Assistant Store Manager

Lowe's
01.2015 - 10.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Store Manager

K-VA-T Food City
01.2003 - 01.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
  • Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased overall store efficiency by refining operational processes and workflows.
  • Improved store sales by implementing effective training programs for new and existing employees.
  • Increased sales by [Number]% with special displays and promotions.
  • Increased store traffic by organizing engaging events and promotions that appealed to target customers.

Assistant Store Manager

Wal-Mart Store
01.1998 - 01.2003
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.

Education

Associate of Science - Business

Southeast Community College
Cumberland, KY

Skills

  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Customer Service
  • Training and coaching
  • Attention to Detail
  • Team Development
  • Decision-Making
  • Operational Excellence
  • Team Leadership
  • Time Management

Accomplishments

  • Supervised team of 24 + staff members.
  • Completed manager training program.
  • Trained and mentored employees.
  • Completed the Dale Carnigue Class.
  • Improve Inventory results.

Timeline

District Manager

Dollar General
10.2021 - 07.2024

Sales Specialist

Lowe's
08.2020 - 10.2021

Assistant Store Manager

Lowe's
01.2015 - 10.2020

Store Manager

K-VA-T Food City
01.2003 - 01.2015

Assistant Store Manager

Wal-Mart Store
01.1998 - 01.2003

Associate of Science - Business

Southeast Community College

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Victoria Hudson