Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Volunteer

Victoria Hyacinthe

Remoter customer service manager
Albuquerque,NM

Summary

Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects.

Establishes clear standards and enforces protocols for consistent, high-quality results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Marketing Assistant

LookPrior
07.2017 - 02.2023
  • Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Created engaging content for Pinterest, Facebook, and Instagram.
  • Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
  • Conducted thorough research to construct creative and fresh ideas.
  • Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Collected, analyzed and summarized data and trends to provide marketing tracking and research.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Updated spreadsheets with statistical, financial and non-financial information.
  • Tracked marketing efforts to monitor results in real-time.
  • Researched and evaluated potential new markets and products.
  • Generated reports to support development and implementation of marketing plans.
  • Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
  • Identified appropriate marketing channels and target customers for campaigns.
  • Created customized marketing materials to increase product awareness.
  • Utilized specialized software to capture and process data.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Established and managed relationships with external data providers and research vendors.
  • Devised data visualization dashboards to make complex data more accessible to stakeholders.

CNA Supervisor Director

Summerville Homes
08.2016 - 05.2017
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • kept check on inventory levels.
  • Collaborated with store manager to maintain daily operations.
  • Trained CNA interns and newly hired CNA's.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about updates and changes.
  • Provided primary customer support to internal and external customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided language translation services for customer service inquiries.

Account Manager Assistant

STC Direct Philly
06.2014 - 03.2016
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Maintained central database of key contacts, risk ratings, financial impact and key issues.
  • Created sales contacts with on- and off-premise accounts.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Negotiated prices, terms of sales and service agreements.
  • Kept detailed records of daily activities through online customer database.

Education

High School Diploma -

Chichester Senior High School
Boothwyn, PA

Bachelor of Science - Allied Health And Science

South University
Savannah, GA

Skills

  • Adobe Systems Adobe Acrobat
  • Manage Contracts
  • Microsoft Word
  • Customer Service
  • Time Management
  • Project Management
  • Team Leadership
  • Business Correspondence
  • Office Administration
  • Manage Budgets
  • Business Communications
  • Train Employees
  • Reading Comprehension
  • Meeting Scheduling
  • Monitoring
  • Customer Engagement
  • Customer Presentations

Accomplishments

Won sales Award in 2014 for Stc direct and for my part-time position at GoPuff in 2022

Languages

French
Native or Bilingual

Timeline

Marketing Assistant

LookPrior
07.2017 - 02.2023

CNA Supervisor Director

Summerville Homes
08.2016 - 05.2017

Account Manager Assistant

STC Direct Philly
06.2014 - 03.2016

High School Diploma -

Chichester Senior High School

Bachelor of Science - Allied Health And Science

South University

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Victoria HyacintheRemoter customer service manager