Victoria Hyacinthe
Remoter customer service manager
Albuquerque,NM
Summary
Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects.
Establishes clear standards and enforces protocols for consistent, high-quality results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Marketing Assistant
LookPrior
107 Gilbreth Pkwy, Mullica Hill, NJ 08062
07.2017 - 02.2023
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Utilized Adobe Photoshop and Illustrator to design and create informational flyers and advertisements.
- Conducted thorough research to construct creative and fresh ideas.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Updated spreadsheets with statistical, financial and non-financial information.
- Tracked marketing efforts to monitor results in real-time.
- Researched and evaluated potential new markets and products.
- Generated reports to support development and implementation of marketing plans.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Utilized specialized software to capture and process data.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Established and managed relationships with external data providers and research vendors.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
CNA Supervisor Director
Summerville Homes
7933 Indigo St, Miramar, FL 33023
08.2016 - 05.2017
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Trained CNA interns and newly hired CNA's.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided language translation services for customer service inquiries.
Account Manager Assistant
STC Direct Philly
1019 W 9th Ave Ste B, King Of Prussia, PA 19406
06.2014 - 03.2016
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Analyzed and reported on customer activity, business trends and areas of concern.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Created sales contacts with on- and off-premise accounts.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Chichester Senior High School
Boothwyn, PABachelor of Science - Allied Health And Science
South University
Savannah, GASkills
- Adobe Systems Adobe Acrobat
- Manage Contracts
- Microsoft Word
- Customer Service
- Time Management
- Project Management
- Team Leadership
- Business Correspondence
- Office Administration
- Manage Budgets
- Business Communications
- Train Employees
- Reading Comprehension
- Meeting Scheduling
- Monitoring
- Customer Engagement
- Customer Presentations
Accomplishments
Won sales Award in 2014 for Stc direct and for my part-time position at GoPuff in 2022
Languages
French
Native or Bilingual
Timeline
Marketing Assistant
LookPrior
07.2017 - 02.2023
CNA Supervisor Director
Summerville Homes
08.2016 - 05.2017
Account Manager Assistant
STC Direct Philly
06.2014 - 03.2016
High School Diploma -
Chichester Senior High School
Bachelor of Science - Allied Health And Science
South University