Victoria Hynes
Hilliard,OH
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Bartender
Classics Sports Bar
03.2020 - 09.2024
- Provide a pleasant drinking experience to customers
- Serves drinks while maintaining a clean and sanitary bar area
- Attend to the detail and presentation of each order
- Prepare and maintain ingredients by following recipes
- Adhere to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items
- Coordinate daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries
- Contribute to daily, holiday, and theme drink menus in collaboration with supervisor
- Ensure smooth operation of bar services during absence of supervisor
- Complete cleaning according to daily and weekly schedules, including dishwashing as needed
- Assist with orienting new employees to their work area
- Listens to customer complaints and suggestions and resolves complaints
- Instructs personnel in use of new equipment and cleaning methods and provides efficient and effective methods of maintaining work area
- Participate in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity
Host and Server
Tommy's Diner
01.2017 - 01.2020
- Seat guest
- Handle busy situations and problem solve on how to handle them
- Knowledge of computer system
- Answer phone and take/put together carryout orders
- Cash guest out and handle money
- Clean up station after shift was over
Restaurant Server/ Cocktail Waitress
Hyatt Regency Columbus
01.2015 - 01.2016
- Submitting guest menu selections and presenting these food preferences
- Submitting and presenting guest beverage selections
- Menu knowledge and give recommendations from our compilation of cuisine and drink offerings
- Engage in casual conversation and create the restaurant experience by their style and service
- General restaurant preparation and maintaining a sanitary environment
Account Manager
Discover Finical Services
01.2014 - 01.2015
- Engages cardholders to resolve question and complaints and have discussions about future and benefits of the card
- Responds to inquiries concerning credit card transactions, products, services, fees, billing errors, payments or any other cardholder related request
- Demonstrates excellent conversation skills and uses listening techniques when responding to cardholder requests
- Good verbal and written communication skills
- Basic verbal and written communication skill to perform varied daily tasks
- Decision Making / Problem Solving
- Fully satisfying the cardholder in a friendly, helpful and refreshing way, using a sound and reasonable decision making process
Mail Clerk
Prescription Hope Inc
01.2013 - 01.2014
- Open and date stamp all incoming mail and faxes
- File all incoming mail in correct patients files and take them to processing department
- Record all incoming mail on the daily numbers board
- File away all folders in alphabetical order after being processed
- Scan all closed patients files into the computer system and properly dispose patients file
Hostess/Server
Bob Evans
01.2010 - 01.2014
- Seat guest
- Handle busy situations and problem solve on how to handle them
- Clean up restrooms
- Knowledge of the computer system
- Answer phone and take/put together carryout orders
- Take guest orders and prepare food depending on the orders
- Cash guest out and handle money
- Clean up station after the shift was over
Education
High School Diploma -
Bishop Ready High School
Columbus, OHSTNA School -
Columbus STNA School
Columbus, OHSkills
- Microsoft Office
- Customer Service
- Multi-line Phone Systems
- Computer Skills
- Time Management
- Cash Handling
- Bartending
- Account Management
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Highly reliable
Timeline
Bartender
Classics Sports Bar
03.2020 - 09.2024
Host and Server
Tommy's Diner
01.2017 - 01.2020
Restaurant Server/ Cocktail Waitress
Hyatt Regency Columbus
01.2015 - 01.2016
Account Manager
Discover Finical Services
01.2014 - 01.2015
Mail Clerk
Prescription Hope Inc
01.2013 - 01.2014
Hostess/Server
Bob Evans
01.2010 - 01.2014
STNA School -
Columbus STNA School
High School Diploma -
Bishop Ready High School
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