Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Ianuale

Succasunna

Summary

Energetic and customer service driven with background in various settings . Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Moving Mountains Recovery
09.2024 - Current
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Prepared and submitted daily notes to management.
  • Conducted client rounds to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Used Kipu to document patient information, progress notes, and treatment plans.
  • Treated clients and families with respect and dignity.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Observed patient-administered medications and tracked dosages.
  • Completed documentation for every incident and forwarded to correct personnel for review.

Shift Supervisor

Starbucks
02.2020 - 05.2022
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Server, Host, Kitchen

Red Robin
09.2018 - 02.2020
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and restocked server areas and organized and got change for front counter.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Recorded available tables after seating each party using specialized seating software.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.

Sales Associate

Lord & Taylor LLC
03.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Front Desk Receptionist

Holiday Inn Express Hotel
05.2013 - 09.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Front Desk Receptionist

Pet Spa
02.2009 - 04.2013

Education

High School Diploma -

Ridgefield Park Jr Sr High School
Ridgefield Park, NJ
06.2013

Skills

  • Administration and Reporting
  • Scheduling and Coordinating
  • Daily Operations Management
  • Cash Register Operations
  • Employee Coaching and Motivation
  • Encouraging Others
  • Guest Relations
  • Crisis handling
  • Active listening
  • Substance abuse experience
  • Client transportation
  • Conflict de-escalation

Certification

  • First Aid/CPR Certified

Timeline

Behavioral Health Technician

Moving Mountains Recovery
09.2024 - Current

Shift Supervisor

Starbucks
02.2020 - 05.2022

Server, Host, Kitchen

Red Robin
09.2018 - 02.2020

Sales Associate

Lord & Taylor LLC
03.2014 - 01.2016

Front Desk Receptionist

Holiday Inn Express Hotel
05.2013 - 09.2014

Front Desk Receptionist

Pet Spa
02.2009 - 04.2013

High School Diploma -

Ridgefield Park Jr Sr High School

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