Victoria Ingleby
Summary
Business Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Management abilities in financial, personnel and clerical areas.
Overview
25
25
years of professional experience
Work History
Business Office Manager
Eden Home Health and Hospices
01.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Implemented employee training programs, increasing overall staff competency.
- Developed comprehensive disaster recovery plan, ensuring business continuity in event of unforeseen disruptions.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
Front Office Supervisor
Cheyenne Regional Medical Center
08.2012 - 12.2022
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated patient schedules and created accounts for billing and attached documents.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software in EPIC and Mosaiq.
- Trained new employees.
- Assisted Office Manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Authorized all patients for Radiation Treatment, Radiology Procedures, and other orders as directed by provider.
HR Recruiter
MarketStar
02.2010 - 09.2011
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Maintained filing system of current, prospective and future positions.
- Operated and maintained applicant tracking and candidate management systems.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Dental Assistant
Monarch Dental
02.2009 - 02.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared and arranged instruments, medications and required materials for dental procedures.
HR Recruiter
Market Star
09.2007 - 01.2009
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Developed recruiting strategies to identify qualified candidates and build network.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Maintained filing system of current, prospective and future positions.
- Verified applicant references and employment details.
- Facilitated new employee orientations to foster positive team attitude.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Preschool Teacher
Head Start
09.1999 - 05.2007
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Assisted and supervised 15 children through entire school day.
- Addressed behavioral and learning issues with parents and daycare management.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Allowed for ample outdoor discovery time in schedule each day.
- Organized and facilitated monthly parent support group meetings.
- Helped new preschool children get used to classes by giving one-on-one support.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
Education
Dental Assisting Certificate - Dental Assisting
Davis Applied Technology College
Kaysville, UT01.2010
High School Diploma -
Central High School
Cheyenne, WY05.1996
Skills
- Oral and Writing Communication
- Office Management
- Office Supplies and Inventory
- Organization and Planning
- Personnel Recruitment
- Payroll processing
- Patient Correspondence
- Office administration
- Records management
- Employee onboarding
References
Sharon Young
Radiation Manager
Office: 307-633-6184
Cell: 307-224-2447
Angela Berge
RN LCCC Teacher
Cell: 307-421-5539
Jessica Wright
Dosematrist
Cell: 307-640-4946
Timeline
Business Office Manager
Eden Home Health and Hospices
01.2023 - Current
Front Office Supervisor
Cheyenne Regional Medical Center
08.2012 - 12.2022
HR Recruiter
MarketStar
02.2010 - 09.2011
Dental Assistant
Monarch Dental
02.2009 - 02.2010
HR Recruiter
Market Star
09.2007 - 01.2009
Preschool Teacher
Head Start
09.1999 - 05.2007
Dental Assisting Certificate - Dental Assisting
Davis Applied Technology College
High School Diploma -
Central High School
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