Hi, I’m
Victoria Ingraham
Esthetician
Aurora,IL
Summary
Dedicated esthetic professional with over 10 years of customer service and sales experience. Exceptionally resourceful and committed to maintaining the highest standard of service. Enhances patient experiences by utilizing service-oriented behaviors, understanding patient desires and providing customized solutions to build loyalty. Ambitious, driven, and highly motivated with a strong focus on both personal growth and professional development.
Overview
10
years of professional experience
1
Certification
Work History
Revitalize Aesthetics
Esthetician & Laser Technician
02.2023 - Current
Job overview
- Conducted thorough consultations with new clients to assess their individual needs before recommending appropriate treatments and products.
- Developed treatment plans, addressing clients' specific concerns and skin conditions.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Performed various facial treatments for optimal skin health, including Hydrafacials, chemical peels, and laser skin rejuvenation.
Skin Med Spa
Esthetician & Laser Technician
07.2021 - 01.2023
Job overview
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Performed medical grade facials, chemical peels, dermaplane treatments and laser hair removal procedures.
Fossil Group Inc.
Area Manager
11.2013 - 08.2020
Job overview
- Lead teams to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Education
Naperville Skin Institute , Naperville, IL
from Esthetics
05.2022
National Laser Institute , Scottsdale, AZ
Certification
05.2021
Waubonsee Community College , Sugar Grove, IL
Associate of Science
05.2014
Skills
- Customer Service
- Sales Expertise
- Time Management
- Organized
- Attention to Detail
- Critical Thinking
- Flexible and Adaptable
- Strategic Planning
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