Victoria Iracheta
Conroe,TX
Summary
Meticulous Medical Records Supervisor with 3 years of healthcare experience processing medical records requests while delivering highest quality customer service. Builds rapport with staff, patients and outside providers to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations. Highly professional, dependable, and able to perform duties with minimal supervision.
Overview
10
10
years of professional experience
Work History
HIMS Supervisor
Encompass Health Rehabilitation Hospital
12.2022 - Current
- Enhanced patient care by accurately organizing and maintaining medical records and health information.
- Streamlined record-keeping processes for increased efficiency in retrieving crucial patient information.
- Assisted healthcare providers with timely access to accurate medical records, contributing to better patient outcomes.
- Ensured compliance with HIPAA regulations through diligent management of confidential patient data.
- Implemented electronic health record systems, improving the accessibility and organization of medical documentation.
- Collaborated with healthcare professionals to ensure accurate documentation of patient conditions and treatments.
- Conducted regular audits of medical records to identify discrepancies and areas for improvement in documentation practices.
- Developed clear and concise reporting templates for clinical staff, facilitating effective communication across departments.
- Optimized storage solutions for physical medical records while ensuring easy retrieval when needed.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Acted as a liaison between departments, coordinating efforts to achieve efficient interdepartmental communication concerning health information management.
- Monitored changes in regulations and guidelines affecting medical records management, adjusting departmental policies accordingly.
Case Management Assistant
Encompass Health Rehabilitation Hospital
04.2021 - 12.2022
- Enhanced patient care by efficiently coordinating case management processes and collaborating with healthcare professionals.
- Streamlined service delivery for patients by organizing and maintaining accurate case records and documentation.
- Improved patient outcomes with thorough assessment, planning, and advocacy in the case management process.
- Assisted in reducing hospital readmissions by effectively monitoring and following up on discharged patients'' progress.
- Increased access to resources for clients by actively researching available community programs and services.
- Contributed to efficient discharge planning, working closely with social workers and other team members to secure appropriate post-hospital care arrangements.
- Collaborated with insurance providers to obtain authorizations for necessary treatments or procedures, minimizing financial burdens on patients.
- Conducted regular follow-up calls with clients after discharge, ensuring they were well-supported in their recovery process.
Bank Teller
Community Bank Of Texas
08.2020 - 04.2021
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Restaurant Server
Cowboys Restaurant
07.2017 - 08.2020
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
Customer Service Representative
Prosperity Bank
01.2014 - 08.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
High School Diploma -
Bowie High School
Bowie, TX05.2006
Skills
- Microsoft Office Proficiency
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Data Analysis Capabilities
- Safety Compliance Awareness
- Adaptability and Flexibility
- Quality Control Standards
- Data Management
- Records Management
- Customer Service
- Audit Processes
- Regulatory Compliance
- Teamwork and Collaboration
- Decision Making Abilities
Accomplishments
- Employee of the 3rd Quarter 2022
- Employee of the Year 2022
- Active Member of the Diversity, Equality and Inclusivity Committee
- Active Member of the Employee Satisfaction Committee
Timeline
HIMS Supervisor
Encompass Health Rehabilitation Hospital
12.2022 - Current
Case Management Assistant
Encompass Health Rehabilitation Hospital
04.2021 - 12.2022
Bank Teller
Community Bank Of Texas
08.2020 - 04.2021
Restaurant Server
Cowboys Restaurant
07.2017 - 08.2020
Customer Service Representative
Prosperity Bank
01.2014 - 08.2017
High School Diploma -
Bowie High School
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