Summary
Overview
Work History
Education
Skills
Volunteer
Additional Information
Timeline
CustomerServiceRepresentative

Victoria Itzkow

Highland Park,Il

Summary

High-energy student currently finalizing Bachelors of Science diploma prepared to contribute abilities to leadership role while further developing acquired skills and gaining real-world experience. Highly organized, responsible and well-versed. Positively impact operations with top-notch communication and critical thinking skills. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences.

Overview

8
8
years of professional experience

Work History

Student Marketeer

Red Bull North America, Inc.
Normal, IL
07.2021 - Current
  • Gathered information to research product promotion to contribute to event planning throughout Illinois State University.
  • Initiated Sales Support with Active Accounts throughout Bloomington/Normal to promote advertising
  • Created over 100+ missions within Central Illinois to promote Red Bull on over 5+ campuses.
  • Enhanced production of Red Bull Regular and Sugar-Free Red Bull to exceed monthly goals.
  • Kept track of events throughout community and Illinois State University for product reach out.

Peer Leader

Illinois State University
Normal, IL
01.2021 - Current
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Created community-oriented counseling program to positively impact students and social injustices concerns.
  • Strengthened residential community by coordinating 15 social and educational events each semester.

Sales Associate Specialist

Lululemon
Northbrook, IL
11.2019 - 01.2021
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Worked closely with Key Leader to solve problems and handle customer concerns.
  • Increased product appeal and customer experience by interacting directly with [5] customers per hour.

Night Operations Supervisor

Illinois State University
Normal, IL
03.2020 - 07.2020
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Cultivated professional working relationships with peers, Managers and Supervisors using various skills, including calling reinforcement when needed.
  • Conducted routine inspections of incoming materials to check quality and compliance with established student policy specifications.

Sales Associate Specialist

Vineyard Vines
Skokie, IL
10.2017 - 01.2020
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Used POS system to process sales, returns, online orders and gift card activations

Head Waitress

Palette
Chicago, IL
01.2016 - 01.2018
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Bachelor of Science - Biology

Illinois State University
Normal, IL
05.2022

Skills

  • Product promotions
  • Sales expertise
  • Conflict Resolution
  • Team Development
  • Teamwork
  • Event Planning
  • Community Relations
  • Bilingual in Spanish
  • Multitasking Abilities

Volunteer

Volunteer in Food Pantry at Eastview Church in Bloomington Illinois 2018-2020

Volunteer at Bromenn Hospital in Normal, IL. Over 20+ hours of volunteering and worked in the Emergency department 2018-2019

Volunteer at Vaccine Clinic for Covid-19 in Normal, IL 2021

Volunteer Women's Varsity Lacrosse Assistant for Deerfield High School 2021-2022

Additional Information

Fluent in Spanish. Able to communicate verbally as well as written.

NASPA Certification

Red Bull Aviator Program Certification

Timeline

Student Marketeer

Red Bull North America, Inc.
07.2021 - Current

Peer Leader

Illinois State University
01.2021 - Current

Night Operations Supervisor

Illinois State University
03.2020 - 07.2020

Sales Associate Specialist

Lululemon
11.2019 - 01.2021

Sales Associate Specialist

Vineyard Vines
10.2017 - 01.2020

Head Waitress

Palette
01.2016 - 01.2018

Bachelor of Science - Biology

Illinois State University

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Victoria Itzkow