Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

Victoria Ixtabalan

Houston,TX

Summary

Dependable Patient Access professional dedicated to serving a diverse community of patients through active engagement and effective communication. Skilled at managing multiple departments at once and ensuring a productive workflow. Looking to further advance my skills and grow with an organized company.

Overview

4
4
years of professional experience

Work History

Patient Access Representative

Legacy Community Health
09.2022 - Current
  • Enters patient data into the EMR software with a high level of accuracy.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Communicated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients' needs.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent service from all team members.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering solutions when needed.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients.
  • Developed proficiency in two different EMR software for accurate documentation of patient encounters and workflows within the department.
  • Adapted quickly to changing workflows and system to ensure efficient patient care.
  • Maintained a balanced cash drawer, verifying accurate accounting at the end of each day.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.

Gallery Attendant

Lighthouse Immersive
10.2021 - 03.2022
  • Provide information about regulations, facilities, and the exhibit to visitors.
  • Ensured artwork safety by closely monitoring gallery spaces and maintaining proper environmental conditions.
  • Report emergencies and respond to calls for emergency assistance.
  • Maintained a clean and organized gallery environment, creating a comfortable atmosphere for visitors to enjoy.
  • Operated handheld radio to maintain communication with other gallery members.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.

Event Staff

The Dr. Seuss Experience
05.2021 - 08.2021
  • Interact with guests doing various games and challenges.
  • Assisted in the successful execution of events by setting up and breaking down equipment, decorations, etc.
  • Operate machinery efficiently and appropriately.
  • Answer guests' questions and concerns.
  • Resolved guest issues by identifying source of complaint and formulating a solution with supervisor.
  • Maintained a safe environment for guests through strict adherence to safety guidelines and proper equipment handling.
  • Ensure guests are having a positive experience during the exhibit.
  • Collaborated with fellow team members to create an engaging atmosphere for patrons during events.

Shift Leader

Menchie's Frozen Yogurt
10.2019 - 03.2020
  • Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
  • Provided ongoing training for new hires.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing errors.
  • Resolved conflicts between team members in a professional manner.
  • Coordinated with vendors to ensure timely delivery of products.
  • Served as a reliable communicator for upper management when needed, effectively communicating any issues or successes from daily shift operations.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared fresh ingredients daily for toppings bar, ensuring quality and variety for customers.
  • Ensured food safety standards were met by regularly sanitizing workstations and equipment.
  • Cleaned and maintained soft-serve yogurt dispensing equipment.

Education

Diploma -

Cleveland High School
06.2019

Skills

  • EMR Experience (ATHENA, EPIC)
  • Bilingual
  • Work Under Pressure
  • Multi-tasker
  • Problem Solver
  • Knowledge of Office Technology
  • Scheduling and Planning
  • Patient Check-In
  • Training Coordination
  • Customer Service

Languages

English
Spanish

Personal Information

Title: Patient Access Representative

Timeline

Patient Access Representative

Legacy Community Health
09.2022 - Current

Gallery Attendant

Lighthouse Immersive
10.2021 - 03.2022

Event Staff

The Dr. Seuss Experience
05.2021 - 08.2021

Shift Leader

Menchie's Frozen Yogurt
10.2019 - 03.2020

Diploma -

Cleveland High School

Similar Profiles

CREATE PROFILE
Victoria Ixtabalan