Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Victoria Izzo

Punta Gorda,FL

Summary

Church Member who has with proven administrative and member relations skills. Attentive to Help with any day-to-day church needs and supportive of long-term growth goals. Uses attention to detail, organizational skills and multitasking abilities to help senior staff complete important church work.

Management Experience Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Dedicated and meticulous Office Manager with over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player with unique skill set to streamline operations from within.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated Manager with desire to take on new challenges. Strong worth ethic, Integrity ,adaptability and exceptional interpersonal skills.

Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and reliable Store Manager with strong ability in Customer Service. Offering Enthusiastic Highly organized, proactive and punctual with team-oriented mentality.

Ambitious, career-focused job seeker looking to obtain Manager position to help launch career while achieving company goals.

Responsible and motivated to Offer excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Church Administrator Assistant

First Macedonia Missionary Baptist Church
Punta Gorda, FL
10.2012 - Current
  • a Church Member and Help what ever is needed if its counting money to cleaning bathrooms , what ever my church needs if possible physically and Financially .
  • Love going to church and enjoying fellow shipping.
  • Coordinated support to facilitate general office operations.
  • Assisted with set up for social events and food deliveries.
  • Decorating
  • Provided HR administrative assistance to management
  • any areas church needs
  • in past have also helped with Finances Banking as well.

Store Manager

Family Dollar
Punta Gorda, FL
02.2017 - 02.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Banking
  • Customer Service
  • Store ordering /Supplies
  • Hiring /Firing
  • Budget/ Payroll / Scheduling
  • Training
  • Trucks
  • schematics/ cut ins/ recalls /Inventory
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Updated POS system with new products and promotional offers.
  • Planned special promotions or discounts based on market trends.
  • Provided feedback on marketing campaigns to improve effectiveness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Cashier

Dollar Tree
Punta Gorda, FL
05.2013 - 02.2024

Cashier

Old Navy, Gap
Port Charlotte, FL
07.2004 - 10.2011
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs .
  • fitting rooms / helped with door to shelf with inventory/Trucks weekly /merchandising.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

High School Diploma -

Pocono Mountain East High School
Swiftwater, PA
06-1984

High School Diploma -

Monroe County Area Vocational Technical School
Bartonsville, PA
06-1984

Skills

  • Office Administration
  • Organizational Leadership
  • Scheduling and Calendar Management
  • Facility Management
  • Meeting Planning
  • Events Planning
  • Guest Services
  • Phone Etiquette
  • First-Aid and CPR
  • Records Management
  • Budgeting and Finance
  • Fundraising Support
  • Calendar Management
  • Calendar Maintenance
  • Supplies Management

Affiliations

Lifestyle

I love spending Sundays going to church! Enjoy Bible study understanding Gods Word.

I enjoy singing and learning to play Piano again since childhood. relaxes mind.

I enjoy singing and learning to play Piano again since childhood. relaxes mind.

My Grandson!!

Enjoying weekly family dinners. seeing family as I get older.

Love Prince 0(+> and Music all types

Enjoying weekly family dinners

Accomplishments

I have in past First aid cpr classes certificate. not updated currently.

throughout years sales awards inventory awards. sales awards customer service awards.

Certification

I do not have any licenses but

I do have years of Experience in marketing retails and sales customer service areas

Graduated from Marketing Business class.

Timeline

Store Manager

Family Dollar
02.2017 - 02.2024

Cashier

Dollar Tree
05.2013 - 02.2024

Church Administrator Assistant

First Macedonia Missionary Baptist Church
10.2012 - Current

Cashier

Old Navy, Gap
07.2004 - 10.2011

High School Diploma -

Pocono Mountain East High School

High School Diploma -

Monroe County Area Vocational Technical School

I do not have any licenses but

I do have years of Experience in marketing retails and sales customer service areas

Graduated from Marketing Business class.

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Victoria Izzo