Adept at enhancing workplace efficiency and cleanliness, my tenure at SSC Services For Education honed my expertise in sanitation techniques and problem-solving. Demonstrating punctuality and a keen attention to detail, I significantly contributed to creating a healthier learning environment, mastering both hard and soft skills to exceed employer expectations.
Hi, I’m
Victoria James
Lockhart,TX
Summary
Overview
2024
years of professional experience
Work History
SSC Services For Education
School Custodian
Job overview
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Completed routine floor stripping, sealing, and finishing.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
- Reported vandalism or other damage to property to supervisor.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
Outback Steakhouse
Host
07.2022 - 02.2024
Job overview
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Smoothie King
Team Member
02.2020 - 02.2024
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Ross Dress for Less
Fitting Room Associate
05.2022 - 02.2023
Job overview
- Checked fitting room stalls and sorted merchandise to racks.
- Cleaned and maintained fitting rooms regularly.
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Placed merchandise on appropriate hangers, verifying hanger sizes matched garment sizes.
- Picked out correct sizes and colors according to each customer's specific interests.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Suggested accessories such as belts, jewelry, and shoes to complement chosen clothing items.
- Repackaged and tagged returned items for sales floor.
Walmart
Overnight Stocker
04.2019 - 07.2022
Job overview
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
- Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
Family Dollar
Cashier
02.2020 - 06.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Golden Corral Buffet and Grill
Cashier
04.2019 - 04.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Henry’s Restaurant
Busser
09.2018 - 02.2021
Job overview
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Assisted servers in providing efficient service for improved guest experiences.
- Supported team members with additional tasks, promoting a positive work environment.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Education
Lockhart High School 906 Center Street Lockhart Tx 78644
06.2016
University Overview
Skills
- Punctuality
- Basic repairs
- Cleaning expertise
- Sanitation techniques
- Chemical handling
- Cleaning and sanitizing
- Floor cleaning and buffing
- Problem-solving
- Attention to detail
- Responsible and dependable
- Hazardous chemicals handling
- Heavy lifting
- Room setup and breakdown
- Minor repairs
- Furniture moving
- Employee training
Timeline
Host
Outback Steakhouse
07.2022 - 02.2024
Fitting Room Associate
Ross Dress for Less
05.2022 - 02.2023
Team Member
Smoothie King
02.2020 - 02.2024
Cashier
Family Dollar
02.2020 - 06.2022
Overnight Stocker
Walmart
04.2019 - 07.2022
Cashier
Golden Corral Buffet and Grill
04.2019 - 04.2022
Busser
Henry’s Restaurant
09.2018 - 02.2021
School Custodian
SSC Services For Education
Lockhart High School
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