VICTORIA JANICKI

• Promoted to AGM after 3 months of employment.
• Cultivated strong relationships with regular customers encouraging repeat business.
• Increased event sales XX% selling three of the most profitable events since venue opened.
• Built warm relationships with new customers influencing their purchase decision and resulting sales.
• Created procedures manuals, hired and onboarded staff for more effective operations.
• Mentored and motivated team members to promote superior service and exceptional customer experiences.
• Manage social media and website.

• Promoted after 6 months within FCM to support the launch of the largest venue in Philadelphia.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity.
• Encouraged and promoted the importance of delivering superior service and an exceptional customer experience.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

• Learned scripts to understand characters' relationships and develop role interpretations.
• Collaborated with directors, producers, writing staff and performance teams to determine optimal performance strategies and perfect approaches.
• Perfected skills through private pursuits, lessons and group activities.

Performances:

• Broadway National Tour: Fun Home (lead)
• CBS: The Blacklist
• CBS: God Friended Me
• The Globe: Theatre-London: Julius Caesar (lead)
• Philadelphia Shakes: Twelfth Night (lead)
• The Guthrie Theatre: The Royal Family (lead)
• NBC: Law & Order SVU