Victoria Jarrard

• Optimized Medication Administration: Streamlined procedures for accurate and accountable disbursement of medications, reducing errors and improving animal wellness outcomes.

• Enhanced Care Routine Oversight: Implemented improved accountability systems within daily care routines, ensuring consistency and high standards across all shifts.

• Led Strategic Staff Scheduling: Coordinated team schedules to align staffing levels with operational needs, maximizing quality of care and client satisfaction. • Cultivated Staff Development & Autonomy: Designed and delivered training initiatives that expanded staff skillsets, promoted independent decision-making, and increased overall team competence.

• Fostered Collaborative Workplace Culture: Enforced a respectful, inclusive, and productive environment that encouraged knowledge sharing and cross-functional collaboration.

• Directed Performance Review Processes: Facilitated structured review cycles to assess staff productivity, identify growth opportunities, and support professional development.

• Monitored Animal Behavior: Diligently observed dogs for changes in health, mood, or behavior, ensuring early intervention and appropriate care.

• Maintained Safe Group Dynamics: Prevented conflicts in group play settings through proactive supervision and timely behavioral corrections.

• Ensured Cleanliness & Disease Prevention: Thoroughly cleaned kennels, play yards, and common areas to uphold hygiene standards and minimize illness risk.

• Built Client Relationships: Established trust with pet owners by providing respectful, informative updates on their animals’ behavior and well-being.

• Handled Feeding & Medication: Prepared and administered food and medications with precision, including direct administration when necessary to ensure no doses were missed.

• Supported Grooming & Veterinary Care: Assisted with nail trims, basic bathing, and safely restrained animals during veterinary procedures.

• Promoted Positive Group Energy: Engaged dogs in play and socialization while maintaining a calm, structured environment through gentle correction and energy management.

• Demonstrated Sound Judgment: Made quick, informed decisions to maintain safety and well-being for animals and staff during dynamic situations.

• Collaborated in Problem Solving: Actively contributed to resolving challenges in daily operations, supporting a smooth and responsive care environment.

• Managed Communication Channels: Received and routed incoming calls, emails, and correspondence to appropriate departments, ensuring timely and efficient communication across the organization.

• Supported Executive Operations: Maintained accurate records of meetings, tracked key documentation, and compiled team data to keep leadership informed of evolving business priorities.

• Delivered Exceptional Front-Line Service: Greeted and assisted clients and visitors with a professional, courteous demeanor, providing knowledgeable support and enhancing customer experience.

• Maintained Confidentiality: Handled sensitive information with discretion, maintaining confidentiality in all communications and documentation.

• Handled Administrative Responsibilities: Completed opening and closing procedures, prepared daily reports, and processed bank deposits to ensure accurate and timely back-office operations.

• Mentored Junior Staff: Provided hands-on training and guidance to new employees, equipping them with proactive strategies to meet sales targets and uphold operational standards.

• Maintained Store Security & Standards: Oversaw store access and ensured adherence to company policies during opening and closing shifts.

• Enhanced Customer Experience: Delivered attentive service and resolved issues promptly, fostering customer satisfaction and loyalty.

• Supported Daily Store Operations: Collaborated with team members to execute cashier duties, merchandise products, and maintain cleanliness, contributing to a streamlined and efficient retail environment