Victoria J Deason
Peoria,Arizona
Summary
A Customer Service Representative with a proven track record in managing impound lots for towing companies. Renowned for exceptional vehicle inventory management, stellar customer service, and seamless coordination with law enforcement agencies. Adept at handling high volumes of incoming calls, assisting customers with property release, and processing payments with precision. Skilled in verifying legal ownership of vehicles and orchestrating tow-outs for insurance companies. Experienced in filing paperwork for abandoned vehicles and managing police holds with meticulous attention to detail.
Overview
8
8
years of professional experience
Work History
CSR Lot Attendant
Quik Pik All Over Towing/All Valley Impound
07.2022 - 06.2025
- Spearheaded impound lot operations, ensuring daily vehicle check-ins and meticulous inventory management.
- Verified make, model, and VIN numbers, documenting damages to incoming vehicles with precision.
- Entered vehicle information into the system and expertly handled high volumes of incoming calls.
- Assisted customers with the release of private property left in vehicles, verifying legal ownership with valid government-issued ID.
- Coordinated private property impounds and collaborated with DPS and Tolleson Police Department.
- Orchestrated tow-outs for insurance companies and filed paperwork for abandoned vehicles to obtain titles for auction.
- Managed vehicles with police holds and processed customer payments efficiently.
- Resolved customer inquiries and concerns, ensuring high satisfaction levels.
- Assisted in implementing new procedures to enhance operational efficiency.
- Maintained accurate records of vehicle impounds and releases for compliance purposes.
- Collaborated with law enforcement agencies to facilitate prompt vehicle retrievals.
- Provided feedback to management on recurring issues to improve service quality.
Driver
ACP Logistics
12.2020 - 12.2021
- Operated non- commercial vehicles for timely delivery of goods across various regions.
- Ensured compliance with safety regulations and company policies during transport operations.
- Conducted routine vehicle inspections to maintain operational efficiency and safety standards.
- Coordinated with logistics teams to optimize delivery routes and reduce transit times.
- Managed documentation related to shipments, including bills of lading and delivery receipts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Pest Control Technician
L&M Pest Control
12.2016 - 12.2019
- Conducted thorough inspections to identify pest infestations and recommend appropriate treatment plans.
- Applied pesticides and other control measures safely and effectively according to regulatory guidelines.
- Educated clients on pest prevention techniques to enhance long-term control strategies.
- Trained junior technicians on equipment usage and safety protocols to ensure compliance with industry standards.
- Developed customized treatment solutions based on client needs, improving overall satisfaction rates.
- Monitored treatment outcomes, adjusting methods as necessary for optimal effectiveness and efficiency.
- Maintained accurate records of services performed, ensuring compliance with local regulations and company policies.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Educated and advised customers on preventive measures to reduce pest infestations.
Education
High School -
San Marina High School
Huntington Beach, California01-1982
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Conflict resolution
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Documentation
- De-escalation techniques
Section name
Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experiences align with your needs. Please feel free to contact me at your earliest convenience.
Timeline
CSR Lot Attendant
Quik Pik All Over Towing/All Valley Impound
07.2022 - 06.2025
Driver
ACP Logistics
12.2020 - 12.2021
Pest Control Technician
L&M Pest Control
12.2016 - 12.2019
High School -
San Marina High School