Victoria Jeffries
City Of La Follette,TN
Summary
Dynamic Paramedic Supervisor with extensive experience at Campbell County EMS, excelling in advanced life support and critical decision-making. Proven track record in enhancing patient outcomes through effective triaging and compassionate care. Adept at mentoring teams and optimizing resource utilization during mass casualty incidents, ensuring compliance with regulations and fostering a positive work environment.
Overview
8
8
years of professional experience
Work History
Emergency Room Paramedic
Tennova North Knoxville Medical Center
Knoxville, TN
06.2025 - Current
- Administered advanced life support and emergency care to critical patients in high-pressure environments.
- Collaborated with multidisciplinary teams to ensure comprehensive assessment and treatment of trauma patients.
- Collaborated closely with fellow Emergency Room staff to provide seamless patient care during high-pressure situations.
- Worked along side Physicians and RNs to provide critical care to multiple patients at a time.
- Collaborated with hospital administration to further enhance understanding and cooperation between EMS agencies and hospital staff.
- Enriched overall team performance via effective mentoring of new hires as they acclimated to the demands of emergency room settings.
Paramedic
Whitley County EMS
Williamsburg, KY
02.2025 - Current
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
Paramedic Supervisor
Campbell County EMS
LaFollette, TN
05.2018 - 06.2025
- Ensured compliance with all state and federal regulations for EMS operations, maintaining a flawless safety record.
- Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
- Evaluated emerging trends and new technologies in the field of emergency medical services to ensure that the team remained at the forefront of best practices.
- Addressed any performance or disciplinary issues within the team promptly and fairly, ensuring a positive work environment for all staff members.
- Managed scheduling, payroll, and personnel matters for the EMS team to maintain optimal staffing levels at all times.
- Mentored junior paramedics/EMTs, fostering professional growth and development within the team.
- Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
- Served as a liaison between the EMS department and other health care organizations to facilitate collaboration on projects that improve patient outcomes.
- Participated in continuing education courses, ensuring professional development as an Advanced Emergency Medical Technician.
- Performed regular equipment checks on emergency vehicles to maintain peak performance during critical responses.
- Expedited patient transport, ensuring safe and efficient transfer to the appropriate medical facility.
- Supervised daily operations of emergency medical services, ensuring compliance with protocols and regulations.
- Participated in EMS billing via ESO with an administrative role
- Assisted in the ordering and distributing narcotics
911 Dispatcher
Campbell County 911
LaFollette, TN
04.2020 - 06.2021
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Answered calls from automatic routing system and took basic information from callers.
Education
Paramedic Certification - Allied Health Science: Emergency Medicine
Roane State Community College
Harriman, TN07-2021
Skills
- Documentation and reporting
- Advanced life support
- Critical decision-making skills
- Direct patient care
- Mass casualty incident response
- EMS Billing
- Narcotic/Medication distribution
- Staffing/ Scheduling
Timeline
Emergency Room Paramedic
Tennova North Knoxville Medical Center
06.2025 - Current
Paramedic
Whitley County EMS
02.2025 - Current
911 Dispatcher
Campbell County 911
04.2020 - 06.2021
Paramedic Supervisor
Campbell County EMS
05.2018 - 06.2025
Paramedic Certification - Allied Health Science: Emergency Medicine
Roane State Community College