Victoria Jimenez
Bradenton,FL
Summary
Dynamic hospitality professional with extensive experience at Foodhall, excelling in high-pressure environments. Demonstrated strong multitasking and customer service skills, enhancing guest satisfaction through effective communication and problem-solving. Proven ability to manage cash handling and maintain food safety standards, contributing to a positive dining experience. Committed to fostering teamwork and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Waitress
Foodhall
05.2024 - 03.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
Manager
Drycleaning & Laundry Institute International
06.2019 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Home Health Aide
Home Health Aid
02.2016 - 09.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with end-of-life care.
Education
High School Diploma -
Palmetto High
Palmetto, FL05-2012
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cash handling
- Safe food handling
- Hospitality service expertise
- Menu recommendations
- Payment processing
- Food running
- Memory retention
- Table setting
- Complex Problem-solving
- High volume dining
- Time management
- Relationship management
- Beverage preparation
- Sales techniques
- Seating arrangements
- Order management
- Guest relations management
- Sales expertise
- Food inspection
- Food safety
- Food handling safety
- Dining customer service
- Check payment processing
- Point of sale (POS) system operations
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Foodhall
05.2024 - 03.2025
Manager
Drycleaning & Laundry Institute International
06.2019 - 08.2022
Home Health Aide
Home Health Aid
02.2016 - 09.2018
High School Diploma -
Palmetto High
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