VICTORIA J. MITCHELL
Jonesoboro,GA
Summary
Proven leader and efficient problem-solver, adept in Microsoft Excel and fostering employee engagement, I significantly enhanced warehouse operations at Trane/DHL Supply Chain. My expertise in auditing and organizational skills led to a notable improvement in inventory accuracy, demonstrating a commitment to excellence and a positive, results-driven approach. Well-versed in performing cycle counts and full inventory audits on schedule. Knowledgeable about documentation requirements, adept at researching problems and finds solutions with little oversight. Strong communicator and multitasker with good sense of time management.
Overview
17
17
years of professional experience
Work History
Cycle Counter
Trane/DHL Supply Chain
College Park, GA
05.2023 - Current
- Ensured proper storage of all products according to company standards.
- Performed daily cycle counts on assigned areas to ensure accuracy of inventory records.
- Maintained accurate and updated records of all cycle count activities.
- Audited warehouse personnel performance to ensure compliance with established procedures for cycle counts.
- Investigated discrepancies between physical inventory and system records, and reported findings to management team.
- Prepared detailed reports summarizing results from completed cycle counts.
- Assisted with training new employees in cycle count procedures and policies.
Package Handler/TCA/ Courier
FedEx
Decatur, Ga
11.2020 - 04.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Responded promptly to customer inquiries about shipment status updates.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Delivered parcels to homes and businesses within specified time frames.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
Swing Shift Manager
Cristo McDonald's
Buckhead, GA
06.2019 - 01.2022
- Maintained control of shift operations.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and assistance in resolving customer service issues during the swing shift.
- Developed strategies for improving efficiency and productivity on the swing shift.
- Ensured that all safety protocols were followed by staff on the swing shift.
- Assigned tasks to staff members to maximize efficiency during the swing shift.
- Supervised teams' work to maintain consistent quality and performance levels.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Case Maker
Glock
Maretia, Ga
11.2020 - 03.2021
- Case Makers are responsible for building the cases, while keeping a count on how many were built within the workday.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Fresh Associate
Walmart
Stone Mountain, GA
03.2019 - 11.2019
- Deli Associate prepped meals to go, catering orders, sandwiches, and salads for the customers.
- Greeted customers and provided excellent customer service.
- Assisted customers with product selection, purchase decisions, and returns.
- Processed sales transactions quickly and accurately through the point-of-sale system.
- Maintained a clean and organized work area to ensure efficient operations.
Swing Manager
McDonald's
Decatur, GA
08.2018 - 06.2019
- Greeting customers into the store, handling all customers' concerns, opening and closing POS systems, managing a team of people to operate the shift, training new crew members on positions of the job, and handling all other managers' duties while on the shift.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Resolved customer complaints in a professional manner while upholding company standards.
- Assisted customers in selecting products that best met their needs while upselling additional items.
- Supervised teams' work to maintain consistent quality and performance levels.
- Maintained control of shift operations.
- Delegated work to staff, setting priorities and goals.
Delivery Driver
Postmates
Atlanta, GA
09.2018 - 03.2019
- Delivery Driver delivering customer's order in a timely manner.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Delivery Driver
DoorDash
Atlanta, GA
09.2018 - 03.2019
- Delivery Driver delivering customer's order in a timely manner.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Contactor/ Substitute Teacher
Peachtree Placement Services
Powder Springs, GA
05.2010 - 12.2016
- Monitored student progress throughout the day.
- Collaborated with other teachers to ensure student success.
- Assisted with classroom management issues when needed.
- Encouraged positive behavior among students through effective communication techniques.
- Ensured that each student had access to appropriate materials and resources.
- Created an environment conducive to learning while managing challenging behaviors.
Front Desk Clerk
Suburban Extended Stay
Chamblee, GA
10.2007 - 07.2008
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Maintained accurate records of all guests' stays and charges.
- Provided information regarding hotel amenities, services, and local attractions.
- Updated computer system with current guest information.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Verified identification for security purposes prior to issuing room keys.
Education
High school or equivalent - College Prep
Columbia High School
Decatur, GA05.2005
Some College (No Degree) - Childhood Education of Administration
Ashford University
Atlanta, GASkills
- Rotation procedures
- Auditing procedures
- Microsoft Excel
- Warehouse Operations
- Product identification
- Data Entry
- Documentation abilities
- Equipment usage
- Order Picking
- Accuracy and Precision
- Safety awareness
- Staff Leadership
- Health and safety
- Employee engagement
- Customer service monitoring
- Recordkeeping
- Organizational Skills
- Written Communication
- Time Management
- Computer Skills
- Customer Service
- Flexible and Adaptable
- Dependable and Responsible
- Microsoft Word
- Self-Directed
- Friendly, Positive Attitude
- Problem-Solving
- Working Independently
- Package Delivery and Pick-up
- Attention to confidentiality
- Excellent driving skills
- Dispatch
- Attention to Detail
- GPS Navigation
- Building physician relationships
- Punctuality and reliability
- Sorting
- Vehicle inspections
- Document Management
- Package handling
Timeline
Cycle Counter
Trane/DHL Supply Chain
05.2023 - Current
Package Handler/TCA/ Courier
FedEx
11.2020 - 04.2023
Case Maker
Glock
11.2020 - 03.2021
Swing Shift Manager
Cristo McDonald's
06.2019 - 01.2022
Fresh Associate
Walmart
03.2019 - 11.2019
Delivery Driver
Postmates
09.2018 - 03.2019
Delivery Driver
DoorDash
09.2018 - 03.2019
Swing Manager
McDonald's
08.2018 - 06.2019
Contactor/ Substitute Teacher
Peachtree Placement Services
05.2010 - 12.2016
Front Desk Clerk
Suburban Extended Stay
10.2007 - 07.2008
High school or equivalent - College Prep
Columbia High School
Some College (No Degree) - Childhood Education of Administration
Ashford University
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