Victoria Johnson
Philadelphia,PA
Summary
Results-oriented leader with over ten years of experience in crisis intervention, supervision, and integrated service delivery. Frequently praised as proactive by peers, I can be relied upon to help any team achieve its goals.
Overview
11
11
years of professional experience
Work History
Multi-Site Program Coordinator
Bethesda Project
06.2021 - Current
- Oversee three permanent supportive housing programs serving chronically homeless adults with substance use disorders.
- Develop and maintain relationships with external partners to facilitate program operations.
- Directly supervise case managers, support staff and interns. Schedule and supervise staff meetings to discuss policy updates and changes..
- Create and deliver program training and education.
- Keep program-related data accurate, up-to-date and easily accessible for accessibility.
- Track and report expenses accurately to manage program budgets.
Emergency Shelter Supervisor
Matrix Housing Services
10.2018 - 06.2021
- Supervised programming and administrative facets of temporary homeless shelter for up to 100 men and women, many with dual diagnoses.
- Developed and implemented daily resource center which enabled program participants to accomplish personal goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Critically analyzed conflict and responded appropriately.
Community Living Specialist
Reach For Resources
10.2015 - 10.2018
- Commuted to provide community-based case management services for a caseload of up to twenty individuals with diverse mental health issues or developmental disabilities.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
Assistant Program Manager
Opportunity Partners
05.2012 - 10.2015
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Mentored and coached staff to improve performance and interactions with residents.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Education
Associates - Human Services
Minneapolis Community And Technical College
Minneapolis, MN05.2017
Skills
- Program Management
- Hiring and Recruitment Knowledge
- Staff Development
- Program Optimization
- Crisis Situations
- Emergency Preparedness
- Team Leadership
- Task Delegation
Additional Information
Current Board Member for DePaul USA. I was brought on to assist in developing the programming for a new emergency shelter in Philadelphia.
Timeline
Multi-Site Program Coordinator
Bethesda Project
06.2021 - Current
Emergency Shelter Supervisor
Matrix Housing Services
10.2018 - 06.2021
Community Living Specialist
Reach For Resources
10.2015 - 10.2018
Assistant Program Manager
Opportunity Partners
05.2012 - 10.2015
Associates - Human Services
Minneapolis Community And Technical College
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