Victoria Johnson
Cherry Hill,NJ
Summary
Over 20 years of successful direct business to business sales experience in the medical, information technology and Insurance fields. Experience in managing large and small corporate accounts of Fortune 100-500 companies, government, educational institutions and medical facilities, and any years if successful Sales to Individual Consumers as well.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Insurance agent
United Healthcare
06.2019 - 08.2023
- Created, Maintained and Surpassed high standards of Senior Sales and customer service by building relationships for excellent Client Experience.
- Responded to incoming customer calls with Empathy to provide Timely and Accurate Solutions.
- Uncovered client needs and financial situations by active listening with a passion to help others as a Subject Matter expert.
- Member of select Senior Customer Service Committee to improve and enhance the Client experience and make a Positive Impact.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Managed a diverse client portfolio, ensuring timely follow-ups and addressing any concerns or inquiries promptly.
- Developed comprehensive knowledge of various insurance products, enabling more informed recommendations to clients based on their needs.
- Maintained up-to-date records of client interactions, policy changes, and renewals in the agency management system.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Generated quotes and proposals for clients to match individual needs.
- Exceeded corporate quotas for monthly policy sales.
- Delivered exceptional service during high-pressure situations, such as addressing urgent client concerns or managing large-scale emergencies, maintaining a calm and professional demeanor throughout.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced team performance by sharing industry knowledge and best practices with colleagues during training sessions and meetings.
- Boosted retention rates by providing exceptional customer service and proactively addressing potential issues before they escalated.
- Conducted thorough risk assessments for clients to determine appropriate coverage levels and minimize potential liabilities.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
Seasonal Employee Group Insurance Enrollments
A.J. Gallagher/Medix
09.2018 - 02.2019
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
Licensed Insurance Agent
Broadpath Healthcare/Centene
11.2016 - 09.2018
- Remote National Call Center Representative for Centene Insurance
- Patiently Consulted Incoming callers for Customer Service and Health Insurance Enrollments for Individuals
- Maintained High Performance and Quality Metrix and benchmarks utilizing 2 monitors and Multiple applications including Beehive, Citrix, Avaya, Skype, etc.
- TeamPlayer
Seasonal Employee Group Insurance Enrollments
Aon Hewitt/Univers
09.2016 - 11.2016
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
Independent Sales
Transworld Systems Inc.
03.2015 - 01.2016
- Created and deployed successful marketing collateral to highlight offerings .
- Identified new customers by performing cold-calls and Networking Groups such as BNI
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
Sales Account Manager
McKesson Medical Surgical
04.2012 - 08.2014
- Responsible for managing and growing business of Medical supplies and equipment to LTC facilities in Northeast territory.
Sales Executive
Ziff-Davis Communications, Inc, Computer Library Division
01.1991 - 01.1996
- Responsible for bringing in new revenue by selling computer information to Information Technology professionals
- Inside and outside sales via phone, fax, trade shows, technical symposiums and scheduled appointments with decision makers
- Exceeded sales quotas of an abstract product (Computer Information) by directly selling to the MIS Manager, Communications Manager, CEO, CIO or other financial decision makers
- Educated decision makers on value of product
Sales Executive
Food Sciences Corporation
01.1988 - 01.1991
- Worked directly with the president of a newly formed division of a product sold to Doctors and Hospitals
- Tripled the sales of this nutritional supplement product via scheduled appointments, educational symposiums, medical trade shows and telephone conversations
- Responsible for managing the growth of new and current customers, planning and coordinating trade show and educational symposium attendance, booth set-up and sales
- Brainstormed with marketing and customer service departments on business plans to increase the sales.
Sales Executive
Mc-Graw Hill Corporation, Datapro Division
01.1985 - 01.1991
- Responsible for the new sales of computer information to Information Technology professionals via the phone and trade show attendance
- Responsible for collection of payment on every order that I placed.
Education
B.S - General Sonography
Thomas Jefferson University, Professions
Philadelphia, PA05.2008
B.A. - Business & Psychology
Rutgers University
New Brunswick, NJ05.1984
Bachelor of Arts - Psychology
Penn State University
State College, PA1981
Skills
- Experienced and professionally trained
- Consultative sales for Computer Publishing, Medical Supplies and Insurance
- Successful Business Development Both Inside and Outside Sales across industries
- Relationship Building and Networking
- Experienced with Salesforce, Microsoft Office, Teams, Citrix, Jarvis, Word, Excel, Knowledgebase, etc
- Team Player
- Claims Handling
Affiliations
- 2019-2023-UnitedHealthcare Customer Service and Sales trainings
- 2018-Aon Hewitt-Univers-Professional Sales Training 2015-Broadpath Healthcare/Centene-Professional Call center training
- 2014-Member of Business Networkers International (BNI) and Philadelphia Networkers
- 2014-Healthmarkets Insurance Sales training 2012-2014- McKesson Sales Training: Manufacturer’s medical product training CRM- training with Salesforce.com and MS Excel
- 2007-2008-Clinical rotations in Ultrasound departments in association with Thomas Jefferson University: 1- Mercy Fitzgerald Hospital, Darby, PA 2-Hahnemann Hospital, Philadelphia, PA 3-Virtua Hospital ATU, Voorhees, NJ 4-Thomas Jefferson University Hospital, Philadelphia, PA
Certification
Health & Life Insurance producer
Timeline
Insurance agent
United Healthcare
06.2019 - 08.2023
Seasonal Employee Group Insurance Enrollments
A.J. Gallagher/Medix
09.2018 - 02.2019
Licensed Insurance Agent
Broadpath Healthcare/Centene
11.2016 - 09.2018
Seasonal Employee Group Insurance Enrollments
Aon Hewitt/Univers
09.2016 - 11.2016
Independent Sales
Transworld Systems Inc.
03.2015 - 01.2016
Sales Account Manager
McKesson Medical Surgical
04.2012 - 08.2014
Sales Executive
Ziff-Davis Communications, Inc, Computer Library Division
01.1991 - 01.1996
Sales Executive
Food Sciences Corporation
01.1988 - 01.1991
Sales Executive
Mc-Graw Hill Corporation, Datapro Division
01.1985 - 01.1991
B.S - General Sonography
Thomas Jefferson University, Professions
B.A. - Business & Psychology
Rutgers University
Bachelor of Arts - Psychology
Penn State University
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