Victoria Johnson
Administrative
Los Angeles,CA
Overview
8
8
years of professional experience
Work History
Logistics Coordinator/Admin. Asst.
American Hartford Gold Group
12.2023 - Current
- Spearheaded cost-saving initiatives that resulted in significant budget reductions without compromising service levels or operational effectiveness.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Tracked orders and notified customers of status or potential delays.
- Generated monthly performance reports to track and analyze shipping trends.
Account Management
AT&T
2 2017 - 1 2019
- Account management
- Customer services
- Sales
- Conflict resolution
- Inbound/Outbound calls
- Worked in team setting
- Cancellation solutions
Dispatch Coordinator III
Ryder Transportation Systems
02.2023 - 10.2023
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Organized paperwork and explained individual job parameters for each assignment.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Administrative Assistant
C.A. Shea And Company Inc.
10.2022 - 01.2023
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Filed paperwork and organized computer-based information.
Administrative
E91
02.2019 - 08.2022
Client Relations Specialist
Comfort Care
02.2017 - 02.2019
Timeline
Logistics Coordinator/Admin. Asst.
American Hartford Gold Group
12.2023 - Current
Dispatch Coordinator III
Ryder Transportation Systems
02.2023 - 10.2023
Administrative Assistant
C.A. Shea And Company Inc.
10.2022 - 01.2023
Administrative
E91
02.2019 - 08.2022
Client Relations Specialist
Comfort Care
02.2017 - 02.2019
Account Management
AT&T
2 2017 - 1 2019