Microsoft 365
Victoria Johnson
Management
Kernersville,NC
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. High-energy store manager bringing extensive experience in retail settings. Sets and enforces consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with an organized nature and sound judgment focused on maximizing team efficiency. Experienced mail processing clerk with expertise in operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling, and transferring mail for delivery.
Overview
25
25
years of professional experience
Work History
Mail Processing Clerk
Arista Information Systems
10.2016 - 09.2020
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user errors.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
Mechanical Lock Assembler
Arista Systems
08.2014 - 01.2016
- Assemble mechanical locks for government, hospitals and banks for safety
- Test, label, and package for shipping
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Assembled components with minimal supervision, exceeding expected project milestones.
Quality Control Shipper
Performance Team
06.2013 - 12.2013
- Picked orders, scanned products, and packed boxes.
- Checked shipments against paperwork and signed documents.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
Store Manager
Cosmo Professional Beauty
09.2007 - 07.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training, and mentoring new staff members.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Store Manager- Store Manager Trainer
Claire's Boutique Inc. & D. B Afterthoughts
04.1995 - 07.2012
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
Education
Diploma -
Parkland High School
Winston Salem, NC01.1990
Skills
- Problem-solving skills
- Accuracy and Precision
- Workplace Safety
- Work independently
- Labeling and Packing
- Equipment Operation
- ERP Software
- Customer Service
- Payroll Processing
- Inventory Control
- Operations Management
- Employee Training
- Computer Skills
- MS Office/360
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, and accurately providing information to ensure the resolution of product/service complaints and customer satisfaction.
- Processed and sorted an average of 30,000 pieces of mail per day.
- Led merchandising and inventory manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft office
ERP Systems
Languages
English
Full Professional
Interests
Reading
Podcasting Host
Art
Volunteer youth program
Websites
Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Affiliations
- Unfiltered Studios
Timeline
Mail Processing Clerk
Arista Information Systems
10.2016 - 09.2020
Mechanical Lock Assembler
Arista Systems
08.2014 - 01.2016
Quality Control Shipper
Performance Team
06.2013 - 12.2013
Store Manager
Cosmo Professional Beauty
09.2007 - 07.2012
Store Manager- Store Manager Trainer
Claire's Boutique Inc. & D. B Afterthoughts
04.1995 - 07.2012
Diploma -
Parkland High School
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