Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Johnson

Edgewood

Summary

Versatile and results-driven professional with a proven track record at Ring's Lube and Tune, adept in machinery operation and organization skills. Excelled in streamlining operations and enhancing customer satisfaction through exceptional service and efficiency. Demonstrated a strong work ethic and time management abilities, contributing significantly to company achievements.

Overview

5
5
years of professional experience

Work History

Receptionist

Ring's Lube and Tune
12.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Cashier Team Lead

Golden Chick
08.2024 - 01.2025
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.

Custodian

Edgewood ISD
08.2022 - 12.2024
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.
  • Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Collaborated with other custodial staff to complete larger projects efficiently and effectively.
  • Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
  • Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Home Health Aide

New Life Home Health
12.2023 - 07.2024
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Merchandiser

O'Reilly's Auto Parts
03.2020 - 06.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
  • Improved product visibility by strategically organizing merchandise on showroom floors.

Machine Operator

R-5 Metal Fabrication
09.2020 - 03.2021
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Ensured product consistency, closely monitoring machine outputs and making necessary adjustments.
  • Maintained meticulous records of machine performance and maintenance activities, supporting continuous improvement efforts.
  • Monitored compliance with plant procedures, safety, and sanitation protocols as well as government regulation.
  • Managed and monitored processes and machine systems by observing readings on control boards.

Education

Diploma -

Victory Christian Academy
Mount Vernon, IL
05.2017

Skills

  • Organization skills
  • Time management
  • Data entry
  • Document management
  • Professional demeanor
  • Strong work ethic
  • Machinery operation

Timeline

Receptionist

Ring's Lube and Tune
12.2024 - Current

Cashier Team Lead

Golden Chick
08.2024 - 01.2025

Home Health Aide

New Life Home Health
12.2023 - 07.2024

Custodian

Edgewood ISD
08.2022 - 12.2024

Machine Operator

R-5 Metal Fabrication
09.2020 - 03.2021

Merchandiser

O'Reilly's Auto Parts
03.2020 - 06.2022

Diploma -

Victory Christian Academy

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Victoria Johnson