Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Victoria Johnson

Buckeye,AZ

Summary

Organized and dependable professional with a proven track record in managing multiple priorities effectively. Demonstrates strong leadership and problem-solving abilities, focused on streamlining operations to reduce costs and enhance efficiency. Highly productive Escrow Assistant skilled in document preparation, funds distribution, and communication management, ensuring timely completion of tasks. Committed to fostering teamwork and adaptability to facilitate smooth transaction processes for all stakeholders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Escrow Assistant

First Integrity
Buckeye, AZ
08.2024 - Current
  • Maintained accurate records for all escrow accounts and transactions.
  • Monitored transaction progress from initiation to completion, ensuring timeliness.
  • Served as liaison among title companies, lenders, buyers, and sellers throughout escrow process.
  • Ordered demands, HOA statements, insurance evidence, and other essential documents.
  • Conducted quality control checks on all documents associated with escrow accounts.

Agent Coordinator

Western Dakota Insurors
09.2023 - 02.2024
  • Maintained accurate records of client communications, transactions, and policies to ensure seamless operations.
  • Delivered exceptional customer service by proactively resolving concerns and enhancing overall experience.
  • Processed customer orders efficiently to guarantee timely delivery.
  • Developed new business opportunities while managing relationships with existing clients.
  • Enhanced client satisfaction by providing prompt responses to inquiries and accurate product information.

Junior ASR

Agrisk Advisors
12.2022 - 08.2023
  • Managed high-volume caseloads, ensuring timely task completion and effective client communication.
  • Served as liaison between agents and support teams, resolving issues to enhance client satisfaction.
  • Addressed inquiries and concerns promptly, significantly improving customer satisfaction levels.
  • Maintained accuracy of records and generated various reports efficiently.
  • Demonstrated strong time management skills while managing high-volume workload without quality compromise.

Escrow Assistant

First Integrity Title Company
01.2022 - 08.2022
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Streamlined escrow processes by implementing efficient filing and tracking systems.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
  • Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.

Closing Processor

Land Title Guarantee Company
04.2020 - 01.2022
  • Enhanced closing efficiency by meticulously reviewing and verifying documentation for accuracy and compliance.
  • Streamlined t closing process for faster turnaround times with diligent organization and prioritization of tasks.
  • Collaborated effectively with underwriting department to confirm borrower qualifications and address any discrepancies before finalizing documents.
  • Prepared comprehensive closing packages, including all necessary legal documents, statements, disclosures, and instructions for escrow agents or attorneys.
  • Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals.

Front Office Coordinator

Rally Health
09.2019 - 02.2020
  • Managed front office operations, ensuring professionalism and efficiency in patient interactions.
  • Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
  • Maintained a clean, organized reception area to foster positive first impressions for patients.
  • Executed administrative tasks including filing, data entry, and document management to uphold organization.

Education

Bachelors of Science - Human Resource Management

Colorado State University - Global Campus
Denver, CO
06.2023

GED -

Cherokee Trail High School
Aurora, CO
01.2018

Skills

  • Customer service
  • Google and Microsoft applications
  • Adobe software proficiency
  • Critical thinking
  • Time management
  • Interpersonal communication
  • Attention to detail
  • Organizational skills
  • Account management
  • Salesforce and Teams expertise
  • Task prioritization
  • Problem solving

Certification

Property/Casualty License, South Dakota, 09/14/23, 12/31/25, 40700056

Languages

Russian
Native/ Bilingual

References

References available upon request.

Timeline

Escrow Assistant

First Integrity
08.2024 - Current

Agent Coordinator

Western Dakota Insurors
09.2023 - 02.2024

Junior ASR

Agrisk Advisors
12.2022 - 08.2023

Escrow Assistant

First Integrity Title Company
01.2022 - 08.2022

Closing Processor

Land Title Guarantee Company
04.2020 - 01.2022

Front Office Coordinator

Rally Health
09.2019 - 02.2020

Bachelors of Science - Human Resource Management

Colorado State University - Global Campus

GED -

Cherokee Trail High School
Victoria Johnson
Want your own profile? Create for free at Resume-Now.com