Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Johnson

Houston,Tx

Summary

Dynamic Store Manager at Bargain Hunt with a proven track record in enhancing customer satisfaction and driving sales through innovative merchandising and exceptional team leadership. Skilled in inventory management and fostering strong customer relations, I successfully implemented a loyalty program that boosted repeat business, significantly increasing store profitability.

Overview

21
21
years of professional experience

Work History

Store Manager

Bargain Hunt
07.2019 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.

Assistant Merch Manager

Dollar Tree Stores
10.2014 - 08.2019
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Personal Care Attendant

A Place Called Home Residential Care
09.2016 - 07.2019
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Collaborated effectively with healthcare professionals to ensure comprehensive care for clients with complex medical conditions.
  • Ensured safety and comfort of clients through diligent monitoring and timely assistance with daily activities.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
  • Monitored vital signs regularly, promptly reporting any concerns or changes in the client''s condition to healthcare providers.
  • Offered emotional support when needed establishing trust between me as the attendant and my patient.
  • Managed household tasks for clients, such as cleaning, laundry, meal preparation, and errands, creating a comfortable living environment.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Implemented individualized care plans designed by healthcare professionals to address specific client needs and goals.
  • Utilized adaptive equipment like walkers or wheelchairs for aiding clients movement.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Documented vitals, behaviors, and medications in client medical records.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted clients in maintaining personal hygiene, including bathing, grooming, and dressing, while preserving their dignity and privacy.
  • Provided compassionate support for clients facing physical or emotional challenges, fostering a nurturing environment.
  • Provided companionship during meal times ensuring adequate nutrition intake.
  • Promoted independence among clients by teaching them essential self-care skills and encouraging autonomy.
  • Organized medical supplies inventory making sure that all the required items were available at all times.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Facilitated social interaction for homebound clients through engaging conversations and recreational activities.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained detailed records of clients'' progress, identifying areas of improvement and adjusting care plans accordingly.
  • Assisted with mobility exercises to maintain strength in patients suffering from limited mobility.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Administered medications as prescribed by healthcare providers, ensuring proper dosage and adherence to schedules.
  • Enhanced client satisfaction by providing attentive and personalized care tailored to individual needs.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted patients with self-administered medications.
  • Developed strong rapport with clients'' families, providing regular updates on their loved one''s wellbeing and progress toward goals.
  • Assisted with physical therapy exercises under the guidance of healthcare professionals, promoting increased mobility and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Coordinated transportation for appointments or outings to promote social engagement and access to necessary services.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Operations Team Leader

US Farathane
04.2012 - 08.2016
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Trained, coached and managed Number-person team of Type and Type professionals.
  • Streamlined workflows for increased efficiency by identifying redundancies and implementing lean principles where appropriate.
  • Conducted regular staff training sessions to ensure consistent implementation of best practices across the team.
  • Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
  • Adhered to applicable guidelines and requirements, and assisted team in doing same.
  • Provided effective leadership during periods of change or transition within the organization.
  • Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
  • Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
  • Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
  • Responsible for entering data at the end of shift
  • Making sure machines are running properly
  • Making sure operators are getting their brakes in the timely matter
  • Making sure everybody is following a proper PPE

Housekeeping Supervisor

American Best Western Hotel
01.2012 - 06.2013
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
  • Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
  • Evaluated employee performance and developed improvement plans.
  • Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
  • Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
  • Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
  • Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
  • Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
  • Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
  • Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
  • Streamlined scheduling process, accommodating both employee preferences and operational requirements.

Machine Operator

Express Employment Professionals
09.2011 - 04.2012
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
  • Assisted in the development of new products, contributing technical expertise and hands-on assembly experience.
  • Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
  • Ensured timely completion of orders by monitoring progress and adjusting schedules as necessary.
  • Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.
  • Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
  • Participated in ongoing training programs related to machinery operation and safety protocols, staying up-to-date on best practices within the industry.
  • Increased overall productivity by optimizing assembly processes and implementing time-saving techniques.
  • Improved production efficiency by implementing preventive maintenance measures on machines and equipment.
  • Mentored new employees on proper machine operation procedures, boosting team performance and reducing errors.
  • Maintained comprehensive documentation on machine operations and maintenance activities, ensuring compliance with industry standards.
  • Offered creative solutions for process improvements that led to increased efficiency and reduced production costs.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
  • Provided input for process improvements, leading to more efficient production methods and reduced costs.
  • Contributed to cost reduction initiatives by identifying opportunities for material savings during the assembly process.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Trained and instructed coworkers in proper assembly techniques.
  • Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Complied with safety standards to prevent machinery accidents and personnel injuries.
  • Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings, or blueprints.
  • Built containers and packed parts in accordance with detailed packing specifications.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Collaborated with machine operators and engineers to troubleshoot assembly-related issues and meet deadlines.
  • Assembled and installed mechanical components on engines, vehicles and other machines according to blueprints and other specifications.
  • Maintained counts and lifts, shifts, and stocks materials and parts.
  • Checked machines for proper output and functionality, fixing minor mechanical issues.
  • Inspected completed engine parts and components for quality control purposes.
  • Followed company protocols and procedures to minimize production waste and avoid unnecessary costs.
  • Made and revised set ups on test strands previously calibrated by other staff.

Utility Leader

Testers Corporation
07.2004 - 11.2010
  • Tested electrical wiring, pumps and other components in engines for proper functionality.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
  • Installed protective devices such as bracing, padding, or strapping to prevent shifting or damage during shipping.
  • Repainted and precisely touched-up components and assemblies.
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
  • Responded quickly to any malfunctions or breakdowns in machinery, minimizing disruptions to overall production timelines.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
  • Assisted in the development of new products, contributing technical expertise and hands-on assembly experience.
  • Utilized various hand tools for precise assembly work, consistently meeting tight tolerances specified for each product.
  • Ensured timely completion of orders by monitoring progress and adjusting schedules as necessary.
  • Streamlined workflow by organizing supplies and tools efficiently, enabling faster completion of tasks.

Education

High School Diploma -

Guilford High School
Rockford, Illinois
06.1999

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff management
  • Staff supervision
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management
  • Sales strategies
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Operational efficiency
  • Inventory oversight
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Strategic planning
  • Sales analysis
  • Performance reviews
  • Sales coaching
  • Maximizing profitability
  • Pricing strategies
  • Flexible schedule
  • Sales promotions
  • Leading staff meetings
  • Vendor management
  • Merchandise planning
  • Delegating work
  • Advertising and marketing
  • Personnel development
  • Project management
  • Marketing and promotions
  • Special events
  • Competitor monitoring
  • Operations oversight
  • Employee terminations
  • Talent recruitment
  • Culture development
  • Process improvements
  • Hourly shift management
  • Risk management
  • Budget development
  • Promotional planning
  • Database management
  • Systems and software expertise
  • Financial operations management
  • Security system monitoring
  • Revenue generation
  • Mathematical aptitude
  • Budget administration
  • Root-cause analysis
  • Partnership building
  • Program implementation
  • Report generation
  • Program administration
  • Verbal and written communication
  • Team building
  • Customer feedback analysis
  • Market analysis

Timeline

Store Manager

Bargain Hunt
07.2019 - 02.2025

Personal Care Attendant

A Place Called Home Residential Care
09.2016 - 07.2019

Assistant Merch Manager

Dollar Tree Stores
10.2014 - 08.2019

Operations Team Leader

US Farathane
04.2012 - 08.2016

Housekeeping Supervisor

American Best Western Hotel
01.2012 - 06.2013

Machine Operator

Express Employment Professionals
09.2011 - 04.2012

Utility Leader

Testers Corporation
07.2004 - 11.2010

High School Diploma -

Guilford High School

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