VICTORIA JOHNSON
CHAPEL HILL
Summary
Customer Service Representative with 9+ years of experience in enhancing client satisfaction and loyalty through innovative solutions and process improvements. Demonstrates strong skills in CRM utilization, problem-solving, and team collaboration, contributing to significant reductions in call handling times and improved service ratings. Passionate about operational efficiency and committed to fostering supportive work environments while leveraging expertise in customer service and process improvement.
Experienced with maintaining cleanliness in diverse settings, ensuring pristine environment. Utilizes various cleaning techniques and equipment to deliver consistent results. Track record of strong problem-solving skills and adaptability in dynamic environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Commercial and Residential Cleaner
SuperSudz Cleaning
01.2023 - Current
- Led cleaning teams for commercial and residential properties, ensuring high standards of cleanliness and client satisfaction.
- Trained new staff on safety protocols, equipment usage, and efficient cleaning techniques to enhance team performance.
- Developed and implemented cleaning schedules tailored to client needs, improving workflow and service delivery efficiency.
- Conducted quality inspections post-cleaning to maintain service excellence and address any areas needing improvement.
- Managed inventory of cleaning supplies, optimizing resource allocation while minimizing waste during operations.
- Collaborated with clients to assess specific cleaning requirements, ensuring customized solutions met expectations effectively.
- Enabled a smooth transition for clients during relocation by providing move-in and move-out cleaning services tailored to their specific needs.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Customer Service Representative
Amazing Lash Studio
03.2022 - 12.2023
- Assisted clients with appointment scheduling, enhancing customer satisfaction and retention.
- Resolved customer inquiries efficiently, leading to improved service ratings and client loyalty.
- Utilized CRM tools to track client interactions, ensuring accurate records and personalized service.
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction. Implemented innovative solutions to streamline processes and improve efficiency.
- Managed high-volume client interactions, consistently meeting service targets. Developed strong problem-solving skills to address complex customer concerns effectively.
- Fostered positive relationships with clients and team members. Contributed to a supportive work environment, sharing best practices and assisting colleagues.
Call Center/Customer Service Representative
Comcast/Spectrum
04.2019 - 05.2020
- Handled customer inquiries, resolving issues promptly and enhancing satisfaction.
- Achieved high customer retention through effective communication and problem-solving.
- Utilized CRM tools to track and manage customer interactions efficiently.
- Collaborated with team members to streamline processes, improving response times.
- Contributed to a 40% reduction in call handling time through process improvements.
- Resolved customer inquiries promptly, enhancing satisfaction. Collaborated with team to streamline processes, reducing call handling time substantially.
Customer Service Representative
Royal Threads
07.2018 - 02.2019
- Assisted customers with inquiries, resolving issues efficiently, enhancing satisfaction.
- Managed high-volume calls, achieving top customer feedback scores.
- Utilized CRM systems to track interactions, improving response time.
- Collaborated with team to streamline processes, boosting efficiency.
- Identified customer needs, providing tailored solutions and support.
- Resolved customer inquiries efficiently, improving satisfaction rates. Implemented new complaint resolution process, reducing escalations substantially.
- Worked closely with sales team to address customer concerns, enhancing product knowledge. Contributed to team's success in meeting service level agreements.
Warehouse Temp
Randstad
01.2015 - 06.2018
- Managed inventory processes, reducing errors by 12% through meticulous attention to detail.
- Coordinated team efforts to enhance operational efficiency, achieving faster order fulfillment.
- Implemented safety protocols, resulting in a safer work environment and fewer incidents.
- Optimized storage solutions, increasing space utilization and improving accessibility.
- Collaborated with logistics to streamline shipping, cutting delivery times significantly.
- Streamlined warehouse operations, enhancing efficiency and reducing errors. Consistently met tight deadlines and adapted to fluctuating workloads.
Cashier
KFC/Taco Bell
08.2014 - 12.2014
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Handled cash and card payments accurately, maintaining a balanced till.
- Assisted in training new staff, fostering a collaborative team environment.
- Resolved customer inquiries swiftly, ensuring a positive dining experience.
Education
High School Diploma -
Riverside High School
Durham, NC06.2015
Skills
- Project Management
- Safety Management
- Team Leadership
- Inventory Control
- Data Analysis
- Process Improvement
- Customer Service
- Operational Efficiency
- Time Management
- Conflict Resolution
- Transaction Processing
- Strong work ethic
- Organizational growth
- Multitasking proficiency
- Reliability and punctuality
Timeline
Commercial and Residential Cleaner
SuperSudz Cleaning
01.2023 - Current
Customer Service Representative
Amazing Lash Studio
03.2022 - 12.2023
Call Center/Customer Service Representative
Comcast/Spectrum
04.2019 - 05.2020
Customer Service Representative
Royal Threads
07.2018 - 02.2019
Warehouse Temp
Randstad
01.2015 - 06.2018
Cashier
KFC/Taco Bell
08.2014 - 12.2014
High School Diploma -
Riverside High School
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