Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Jones

Troy,AL

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, notably at Walmart Distribution. Excelled in heavy equipment operation and verbal communication, contributing to team success and efficient problem resolution. Demonstrated ability to mentor peers and manage hazardous materials, achieving significant improvements in workplace safety and productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Hauler/ Central Receiving Office

Walmart Distribution
06.2022 - Current
  • Maintained detailed records of all completed jobs, including mileage, materials hauled, and delivery locations.
  • Completed numerous hauling route assignments per week.
  • Check in truck drivers and ensure that the purchase orders matches the inventory on the truck.
  • Contributed to a positive work environment by maintaining open communication with colleagues and supervisors.
  • Enhanced customer satisfaction by promptly addressing concerns, ensuring timely deliveries, and maintaining professionalism.
  • Assisted vendors with scheduling deliveries.
  • Check out truck drivers after product was removed from trailer.

Handgun Assembler

Kimber Manufacturing
10.2021 - 05.2022
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Customer Service Office Staff Member

Publix
12.2016 - 10.2021
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Navigated various software programs proficiently to manage customer data and track service requests accurately.
  • Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
  • Monitored office supplies inventory regularly, placing orders in a timely manner to avoid shortages or delays.
  • Assisted in the training and development of new staff members, fostering a supportive learning atmosphere.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier/Customer Service Desk Associate

Wal-Mart Supercenter
04.2015 - 12.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Representative

CGI Technologies
09.2013 - 02.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assistant

Kangaroo Gas Station
05.2011 - 08.2013
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Assisted manager in all aspects of business operations.

Cashier/Assistant Manager

Dollar General Store
03.2009 - 04.2011
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Education

Associate of Business Management And Supervison -

George C Wallace Community College - Dothan
Dothan, AL
12.2025

High School Diploma -

Pike County High School
Brundidge, AL
05.2007

Skills

  • Verbal and written communication
  • Heavy Equipment Operation
  • Training and mentoring
  • Basic Computer Literacy
  • Hazardous Materials Handling

Timeline

Hauler/ Central Receiving Office

Walmart Distribution
06.2022 - Current

Handgun Assembler

Kimber Manufacturing
10.2021 - 05.2022

Customer Service Office Staff Member

Publix
12.2016 - 10.2021

Cashier/Customer Service Desk Associate

Wal-Mart Supercenter
04.2015 - 12.2016

Customer Service Representative

CGI Technologies
09.2013 - 02.2015

Assistant

Kangaroo Gas Station
05.2011 - 08.2013

Cashier/Assistant Manager

Dollar General Store
03.2009 - 04.2011

Associate of Business Management And Supervison -

George C Wallace Community College - Dothan

High School Diploma -

Pike County High School

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Victoria Jones