Victoria Jones
Canton
Summary
Dedicated and loyal nurse with 9+ years of experience caring for adult and pediatric patients in inpatient and ambulatory settings, including 1+ year in adult Home Hospice Care. Utilizes evidence-based practices and collaborates with interdisciplinary teams to provide family-centered, quality, and compassionate care, resulting in optimal health outcomes. Strong coordination skills for managing care and resources in underserved communities. Self-motivated and good communicator proficient in Microsoft Office, adaptable to new environments. Excited to bring expertise and passion to a Case Manager role.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Case Manager
Elara Caring Hospice
02.2024 - Current
- Delivered care, comfort and support to Hospice patients during phone and in person visits.
- Developed individualized care plans for each patient.
- Delivered regular instruction on end of life care, addressing symptoms and medication management.
- Carried out comprehensive start of care visits for admission to hospice care.
- Continuously monitors and revises evaluations of the nursing care required by Hospice patients.
- Facilitated personalized nutrition strategies for health optimization.
- Provides Hospice nursing services, treatments and preventive procedures.
- Initiates nursing procedures appropriate for the patient’s Hospice care and safety.
- Tracks and communicates unexpected patient condition alterations to healthcare team via telephone, email or IDG meetings depending on urgency of condition change.
- Trains, directs, and supports the family and/or facility staff if patient is in ALF or SNF of Hospice patients in caregiving.
- Supervises home health aides assigned to patients.
- Maintained continuity of care by re-evaluating developed patient/family plans with IDG.
- Executes specified nursing procedures per physician directives.
- Participates in team conferences.
- Ensures accurate maintenance of hospice records.
- Ensure compliance with HIPPA regulations regarding information security.
- Collaborated with diverse teams to ensure cohesive patient care.
- Coordinates with facility staff implementation of patient care plans across various facilities including SNF and NF.
- Manages time efficiently to participate in every scheduled meeting.
- Adheres to infection control standards.
- Assisted with orientation for new hires.
- Enabled proper wound care execution by teaching family and facility staff through demonstration.
- Regularly conduct medication reconciliation alongside physicians and Optim Pharmacy on alterations to medications.
Certified Product Trainer
Medtronic
01.2024 - Current
- Manages and supports hyper/hypoglycemic episodes between endocrinologist appointments.
- Conducts hands-on diabetes education for patients of all ages and families on the setup and management of Medtronic insulin pumps
- Provides individualized teaching on Guardian 4 continuous glucose monitor and Carelink software
- Works alongside medical professionals to determine appropriate insulin pump settings.
- Supports patients and families with insulin adjustments in between Endocrinologist visits
Pediatric Registered Nurse
Children's Hospital of Michigan
01.2022 - Current
- Teaching newly diagnosed patients and families how to manage diabetes including giving insulin injections and calculating insulin doses, hypo/hyperglycemia, testing blood sugar, what is diabetes
- Working as patient advocate to obtain prior authorizations for medications, supplies and procedures with health insurance
- Educating families and patients in the clinic setting how to better manage their diabetes and new technologies that can help
- Answering pages on the diabetes emergency pager working remotely from home for families that are experiencing emergencies including pump failure
- Fielding phone calls and emails inquiring about insulin requirements and blood sugars
- Works closely in collaboration with doctors and dieticians for family centered care
- Helping family to manage their insulin pumps, injections, blood glucose monitor and/or CGM
- Collaborate with interdisciplinary healthcare team to develop and implement individualized care plans for pediatric patients
- Providing emotional support to patients and their families during difficult times
- Providing emotional support and counseling to pediatric patients and their families, helping them cope with the challenges of managing diabetes
- Collaborated with physicians, social work, team members and dietitians to educate school nurses on care and management of diabetes through one day conference
- Assessing pediatric patients' responses to diabetes management interventions and making recommendations for adjustments as needed
- Providing education and counseling to pediatric patients and their families with other endocrinology diagnoses, such as growth hormone deficiency, panhypopituitarism, hypothyroidism, PCOS, etc
Pediatric Registered Nurse
Children's Hospital of Michigan
01.2015 - 01.2022
- Provided quality care to up to six patients at a time aging from 4 weeks to 40 years old with varying medical conditions on a high acuity unit
- Specialized in taking care of Endocrinology, Neurology and Neurosurgery patients
- Enforced diabetic teaching to patients and families
- Worked in collaboration with multidisciplinary team to meet patient and family needs inpatient and preparing for discharge
- Acted as patient advocate
- Fulfilled role of charge nurse creating assignments, handling family issues, assisting floor staff with patients
- Precepted student registered nurses during their senior immersion experience
- Precepted new nurses to unit assisting in development and achievement of professional and safe practice
- Implemented evidence-based practice guidelines to provide the highest quality care to pediatric patients
- Collaborated with the hospital's Child Life team to provide a supportive and child-friendly environment for pediatric patients
- Advocated for pediatric patients and their families to ensure they receive appropriate care and support
- Provided emotional support to pediatric patients and their families during hospitalization
- Advocate for pediatric patients' mental health needs and provide appropriate resources and support
Food and Beverage Supervisor
Sheraton Detroit Novi
01.2002 - 01.2015
- Successfully managed day to day operations of restaurant, bar and room service
- Consistently achieved guest satisfaction scores above 8
- Trained, scheduled, disciplined and reviewed 10-15 subordinate staff members
- Developed incentives (such as food bingo) to improve employee morale and business
- Conducted monthly liquor and quarterly product inventory
- Worked with management to create and implement new menus and drink recipes
- Assisted chefs on the line and with prepping during peak periods
- Performed all aspects of manager-on-duty responsibilities
- Collaborate with the marketing team to develop and implement promotional strategies for the food and beverage outlets, targeting both local residents and hotel guests, resulting in increased revenue and brand awareness
- Implemented strategies to increase employee engagement and retention, resulting in a more motivated and dedicated staff
Education
Bachelor of Science - Nursing
Madonna University
Livonia, MI01.2014
Emergency Medical Technician -
Schoolcraft College
Livonia, MI01.2003
Associates in Liberal Arts -
Schoolcraft College
Livonia, MI01.2001
Disney Internship -
01.2001
Skills
- Teaching
- Patient Advocacy
- Collaboration
- Diabetic Teaching
- Charge Nurse
- Precepting
- Management
- Training
- Inventory Management
- Customer Service
- Healthcare Coordination
- Clinical Experience
- Endocrinology
- Family Support
- Remote Care
- Pediatric Care
- Microsoft Office/Outlook
- Pointcare/Home Care Home Base
- Teams
- Iprescribe
- Total Triage
Certification
- BLS
- PALS
- Certified Pediatric Nurse
Personal Information
Title: Registered Nurse
Timeline
Case Manager
Elara Caring Hospice
02.2024 - Current
Certified Product Trainer
Medtronic
01.2024 - Current
Pediatric Registered Nurse
Children's Hospital of Michigan
01.2022 - Current
Pediatric Registered Nurse
Children's Hospital of Michigan
01.2015 - 01.2022
Food and Beverage Supervisor
Sheraton Detroit Novi
01.2002 - 01.2015
Bachelor of Science - Nursing
Madonna University
Emergency Medical Technician -
Schoolcraft College
Associates in Liberal Arts -
Schoolcraft College
Disney Internship -
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