Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Victoria Jones

Lansing

Summary

Dynamic Victim Witness Specialist at Cook County State’s Attorney’s Office with expertise in case management and crisis management. Proven ability to draft legal documents and advocate for victims, enhancing community outreach efforts. Skilled in data entry and effective communication, consistently maintaining accurate records and improving team performance metrics.

Overview

19
19
years of professional experience

Work History

Victim Witnesses Specialist

Cook County State’s Attorney’s Office
Chicago
09.2022 - Current
  • Case management
  • Data entry.
  • Drafting orders of protection.
  • Drafting petitions.
  • Drafting stalking no-contact orders.
  • Notating statistical data.
  • Calling victims
  • Crisis Management.
  • Community Outreach.
  • Attend court daily.
  • Attend bench and jury trials.
  • Maintain daily court calls.
  • Working closely with judges, state’s attorneys, public defenders, criminal defense attorneys, advocates, and admin staff.
  • Maintained accurate records of customer interactions and feedback.
  • Reviewed documents for accuracy prior to submission or publication.
  • Generated reports to track performance metrics of team members.

Family Case Manager

Indiana Department of Child Services
01.2022 - 09.2022
  • Case management
  • Data entry
  • Facilitating Child and Family Team Meetings
  • Recommendation of services for families
  • Enter referrals
  • Draft court reports, statuses to the courts
  • Attend court
  • Testify in court
  • Work closely with DCS attorneys

Customer Service Representative

DRF Trusted Property Solutions
Plainfield
08.2021 - 09.2022
  • Customer service.
  • Processed and maintained credit card information.
  • Set and managed appointments.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Victim Assistance Intern

Porter County Prosecutor’s Office
Portage
09.2021 - 01.2022
  • Draft paperwork to send to victims of domestic violence.
  • Attend bench and jury trials.
  • Use of case management software (PCMS, MyCase, INcite).
  • Reading police reports and summarizing.
  • Dealing with victims and sensitive information.
  • Case management.
  • Draft No Contact Orders.
  • Consult with deputy prosecutors.
  • Filling
  • Maintained accurate records of all activities performed throughout internship period.

Commercial Janitorial Cleaner

Crescent Cleaning Company
Chicago
04.2021 - 08.2021
  • Cleaned windows, walls, mirrors, restroom fixtures, and other surfaces using appropriate cleaning supplies.
  • Transported trash to disposal areas in a timely manner.
  • Maintained an organized workspace free from clutter and debris.
  • Disinfected high-touch surfaces such as door handles and light switches on a regular basis.
  • Followed safety protocols while operating machinery such as buffers or vacuums.
  • Performed general cleaning duties including dusting furniture, wiping down counters, desks, tables, sweeping, vacuuming floors.
  • Reported any maintenance issues to supervisor promptly.

Assistant General Manager

Meatheads Restaurants
Frankfort
08.2020 - 04.2021
  • Maintain standards.
  • Onboarding, recruiting.
  • Motivate and supervise staff members.
  • Administrative duties.
  • Daily labor management.
  • Maintain store financials.
  • Inventory management specialist.
  • Loss prevention.
  • Quality assurance.
  • Customer service

Shift Manager

Meatheads Restaurants
02.2019 - 08.2020
  • Inventory Counts
  • Data entry
  • Cash management
  • Cash handling
  • Bank deposits
  • Loss prevention and control of goods
  • Customer service

Assistant Station Manager

Applus Technologies
05.2019 - 09.2019
  • Data entry
  • Generating reports
  • Settlement of credit card batches
  • Remitter sales
  • Running emission testing in accordance with IEPA standards

Medical Receptionist

Integrity Medical and Physician Supplies
Olympia Fields
08.2018 - 01.2019
  • Insurance verification
  • Data entry
  • Cold calling
  • Obtaining prescriptions
  • Patient intake
  • Invoicing
  • Faxing

Administrative Assistant/ Dispatcher

Professional Business Providers
Chicago
09.2016 - 08.2018
  • Use computers for various applications
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines and copiers
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Make copies of correspondence or other printed material.
  • Data entry
  • Purchase ordering

Manager

Steak n Shake
Tinley Park
12.2012 - 08.2016
  • Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facility.
  • Monitored food preparation methods, portion sizes and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Counted money and made bank deposits.
  • Investigated and resolved complaints regarding food quality, service, or accommodations.
  • Coordinated assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Received food deliveries, checked deliveries to verify product quantity and quality.
  • Maintained food and equipment inventories and kept inventory records.
  • Scheduled production staff hours and assigned duties.
  • Recruiting through Indeed.com
  • Interviewing and use of PeopleSoft
  • Loss prevention and control
  • Resolved customer complaints and concerns

Manager

Little Caesars
Herrin
06.2012 - 07.2013
  • Resolved customer complaints
  • Reviewed operational records and reports to project sales
  • Monitored customer preferences to determine focus of sales efforts.
  • Inventory
  • Cash management and bank deposits
  • Loss prevention

Manager

McDonald’s
Carbondale
04.2010 - 06.2012
  • Oversaw night crew activities related to cooking and preparation of food.
  • Managed staff and delegated tasks
  • Managed cash and counted drawers

Secretary

Thornton Township District 205
South Holland
09.2008 - 08.2009
  • Operated office machines, such as fax machines and copiers and personal computers
  • Answered telephones directed calls and took messages.
  • Opened and sorted incoming mail.
  • Copied, sorted, and filed all records for that particular office.
  • Delivered messages and ran errands.

Data Entry Clerk

Met-Life
Dolton
06.2006 - 07.2006
  • Data Entry
  • Answered telephones
  • Filed

Education

Master of Science - Criminal and Social Justice

Lewis University
Romeoville, IL
05.2026

Bachelor of Arts - Criminal Justice, Human services

Purdue Northwest University
Hammond, IN
12.2021

High School - General Education

Thornridge High School
Dolton, IL
05.2008

Skills

  • Case management
  • Data entry
  • Crisis management
  • Community outreach
  • Victim advocacy
  • Legal documentation
  • Documentation management
  • Knowledge sharing
  • Written communication
  • Effective communication

Affiliations

  • National Society of Leadership

References

References available upon request.

Timeline

Victim Witnesses Specialist

Cook County State’s Attorney’s Office
09.2022 - Current

Family Case Manager

Indiana Department of Child Services
01.2022 - 09.2022

Victim Assistance Intern

Porter County Prosecutor’s Office
09.2021 - 01.2022

Customer Service Representative

DRF Trusted Property Solutions
08.2021 - 09.2022

Commercial Janitorial Cleaner

Crescent Cleaning Company
04.2021 - 08.2021

Assistant General Manager

Meatheads Restaurants
08.2020 - 04.2021

Assistant Station Manager

Applus Technologies
05.2019 - 09.2019

Shift Manager

Meatheads Restaurants
02.2019 - 08.2020

Medical Receptionist

Integrity Medical and Physician Supplies
08.2018 - 01.2019

Administrative Assistant/ Dispatcher

Professional Business Providers
09.2016 - 08.2018

Manager

Steak n Shake
12.2012 - 08.2016

Manager

Little Caesars
06.2012 - 07.2013

Manager

McDonald’s
04.2010 - 06.2012

Secretary

Thornton Township District 205
09.2008 - 08.2009

Data Entry Clerk

Met-Life
06.2006 - 07.2006

Master of Science - Criminal and Social Justice

Lewis University

Bachelor of Arts - Criminal Justice, Human services

Purdue Northwest University

High School - General Education

Thornridge High School