Victoria Juarez
Grand Prairie,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Insurance Sales Consultant
Progressive
06.2023 - Current
- Boosted client satisfaction by providing expert advice on insurance products and customizing coverage plans to meet their needs.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
Patient Service Representative
REMX-McKesson
10.2021 - 04.2023
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Verified order information against computer database.
- Entered data into appropriate fields, databases, records and files.
Customer Service Representative
Navient
03.2019 - 10.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
XPS Solutions
02.2017 - 02.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Informed customers of promotions to increase sales productivity and volume.
- Set appointments with salespeople and potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Answered phone calls and answered questions from potential customers.
Customer Service Representative
Ditech Financial Services
01.2016 - 11.2016
- Fielded customer complaints and provided solutions.
- Cultivated strong customer relationships by providing tailored advice and services.
- Discussed financial options with clients and provided informed suggestions.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Advised clients on mortgage, education and personal loans.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Polytechnic High School
Riverside, CA06.2012
Skills
- Account updating
- Consultative Sales
- Appointment Scheduling
- Document processing
- Data Entry
- Customer Service
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Insurance Sales Consultant
Progressive
06.2023 - Current
Patient Service Representative
REMX-McKesson
10.2021 - 04.2023
Customer Service Representative
Navient
03.2019 - 10.2021
Customer Service Representative
XPS Solutions
02.2017 - 02.2019
Customer Service Representative
Ditech Financial Services
01.2016 - 11.2016
High School Diploma -
Polytechnic High School
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