Victoria Sheward

• Conduct both live and virtual training sessions on Tyler's software products.
• Collaborate with clients and project teams to address specific needs, gather information, and ensure training aligns with project deadlines.
• Promoted a culture of continuous learning within the organization by offering regular refresher courses and advanced trainings on various applications.
• Prepared and delivered instructor-led training sessions for virtual product suite.
• Continuously developing product expertise and keeping training materials current with the latest software releases.

• Lead lessons and provide individual support while monitoring class comprehension and progress using state and local assessment data
• Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Improved student engagement by incorporating interactive learning technologies into lesson plans.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

• The Professional Learning Committee ‘PLC’ Team Lead oversees the development and implementation of professional learning programs, leading a team to enhance staff growth and improve educational practices through effective collaboration and training initiatives
• Lead the PLC team to design and execute relevant professional development programs aligned with organizational goals
• Mentor and support staff by providing resources, guidance, and feedback on professional growth
• Analyze data to assess the impact of professional learning programs and recommend improvements
• Collaborate with stakeholders to integrate professional development with broader organizational initiatives

• Maintained and completed multiple daily projects, ensuring timely and accurate execution
• Managed patient communication details using Microsoft Excel, improving data organization and accessibility
• Ensured accuracy and compliance in patient records, effectively resolving billing issues to enhance patient satisfaction rates
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.