VICTORIA YDROGO
Jay,FL
Summary
I bring extensive experience in understanding and exceeding expectations. As a dedicated professional with strong communication and prioritization skills, I am passionate about delivering exceptional results. I am eager to contribute to our shared goal of creating the best possible experience for both our customers and our organization.
Overview
12
12
years of professional experience
Work History
Amazon Flex
Self Employed
03.2024 - Current
- Demonstrated flexibility by adapting to changing priorities or special requests from customer.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Assistant Store Manager
Dollar Tree
10.2023 - 03.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Lead Sales Associate
Dollar General
05.2023 - 10.2023
- Provided exceptional customer satisfaction
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Delivered excellent customer service for repeat business and referrals.
Assistant Manager
DIRT CHEAP
01.2023 - 05.2023
- Monitored cash intake and deposits, reducing discrepancies
- Collaborated with store management to achieve sales and profit goals
- Secured revenue, accurately monitored to eliminate discrepancies
Office Clerk
Costco Wholesale
12.2017 - 01.2020
- Started as a seasonal employee
- Performed administrative duties including auditing
- Learned roles of other departments to support store operations
- Interacted professionally with customers, answering questions and responding
Cashier
Walmart
01.2013 - 12.2017
- Worked closely with front-end staff
- Built relationships with customers
- Operated register system to process sales and merchandise exchanges
Education
Business And Accounting
Pensacola State College
GED -
Pensacola State College
Pensacola, FL01-2012
Skills
Team Cooperation
Administrative support
Positive Customer Engagement
Time Management
Inbound and Outbound Calling
Data Entry
Verbal and written communication
Attention to Detail
Independent worker
Filing and data archiving
Timeline
Amazon Flex
Self Employed
03.2024 - Current
Assistant Store Manager
Dollar Tree
10.2023 - 03.2024
Lead Sales Associate
Dollar General
05.2023 - 10.2023
Assistant Manager
DIRT CHEAP
01.2023 - 05.2023
Office Clerk
Costco Wholesale
12.2017 - 01.2020
Cashier
Walmart
01.2013 - 12.2017
Business And Accounting
Pensacola State College
GED -
Pensacola State College
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