Victoria Kalmus
6022 Crest Bridge Ct. Bryan,TX
Summary
Professional with extensive experience in customer service and administrative support, adept at managing customer interactions, and ensuring satisfaction. Demonstrated ability to maintain accurate records of transactions and communications, facilitating efficient follow-up, and resolution of inquiries. Proven skills in handling payment transactions and processing sensitive information with discretion, contributing to a seamless operational flow. Effectively managed multitasking responsibilities in a fast-paced environment, enhancing the overall customer experience.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Front Desk Receptionist
My Storehouse Mini Storage
Wharton, Texas
05.2023 - 08.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Handled payment transactions with precision, maintaining a seamless customer experience.
- Guided customers through available rental units, enhancing their decision-making process.
- Cleaned units thoroughly after tenant move-outs.
- Reached out to account holders with overdue balances to negotiate payment solutions and improve cash flow.
- Executed multitasking effectively to support front desk functions and enhance customer experience.
Front Office Receptionist
Boling ISD
Boling, Texas
05.2021 - 08.2021
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Assisted with other projects assigned by management team.
- Assisted with administrative tasks such as filing documents, photocopying, faxing.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
- Organized office supplies and maintained inventory levels.
- Handled confidential information with discretion and sensitivity.
Education
Bachelor of Science - Nursing
Texas A&M University
College Station, TX05-2028
Some College (No Degree) - Prerequisites
Blinn College
Brenham, TXSome College (No Degree) - Prerequisites
Wharton County Junior College
Wharton, TXSkills
- Customer service
- Data entry
- Time management
- Conflict resolution
- Reading comprehension
- Administrative support
- Spreadsheets
- Calm demeanor
- Multitasking and organization
- Credit card payment processing
- Computer proficiency
- Microsoft Office Suite
Timeline
Customer Service Representative/Front Desk Receptionist
My Storehouse Mini Storage
05.2023 - 08.2024
Front Office Receptionist
Boling ISD
05.2021 - 08.2021
Bachelor of Science - Nursing
Texas A&M University
Some College (No Degree) - Prerequisites
Blinn College
Some College (No Degree) - Prerequisites
Wharton County Junior College
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