VICTORIA KAMVISSIS
Hoboken,NJ
Summary
Customer-focused professional with over four years of experience in managing B2B client relationships, onboarding, and renewals within Microsoft solutions. Demonstrated expertise in driving customer satisfaction, resolving complex issues, and enhancing retention through effective cross-functional collaboration. Eager to leverage account management and operational skills as a Customer Success Manager, contributing to client growth and success.
Overview
5
5
years of professional experience
Work History
Customer Success/Operations Specialist
SoftwareOne
10.2024 - Current
- Operational point of contact across Sales, customers, and the Global Service Delivery Center for Microsoft transactions.
- Manage customer onboarding, order execution, and lifecycle support for Microsoft solutions.
- Resolve complex billing, licensing, and operational issues, protecting customer satisfaction and improving retention.
- Act a trusted advisor to customers on Microsoft solutions, translating complex licensing and technical requirements into business value.
- Coordinate credits, rebills, and billing remediation; drive escalations through to resolution to protect customer experience.
Microsoft Account Manager
SHI
07.2022 - 10.2024
- Owned customer relationships for Microsoft accounts, managing renewals, contract milestones, and ongoing account needs.
- Led escalation triage and resolution for Microsoft and customer issues to maintain satisfaction and continuity.
- Executed net-new Microsoft agreement motions end-to-end (paperwork, quotes, order submission).
- Built cost analyses and proposals to support customer decision-making and account strategy.
- Collaborated with internal teams and Microsoft stakeholders to deliver consistent, high-quality client experiences.
Inside Sales Account Manager
SHI
01.2021 - 07.2022
- Managed 20+ B2B accounts, serving as the primary liaison between customers and vendors via phone/email.
- Created 30+ customer-specific quotes per day and processed/tracked 50+ orders daily with high accuracy.
- Identified expansion opportunities through needs discovery, product knowledge, and internal resources.
- Resolved issues and maintained weekly backorder reporting, communicating options and logistics to customers.
Education
B.A. - Marketing
Rutgers University
New Brunswick, NJ05-2020
Skills
- Customer Support & Stakeholder Communication
- Account Management & Renewals
- CRM & Customer Health Tracking
- Escalation Management & Issue Resolution
- Customer Advocacy & Retention
- Cross-functional Collaboration (Sales, Support, Ops)
- Customer Onboarding & Lifecycle Management
Timeline
Customer Success/Operations Specialist
SoftwareOne
10.2024 - Current
Microsoft Account Manager
SHI
07.2022 - 10.2024
Inside Sales Account Manager
SHI
01.2021 - 07.2022
B.A. - Marketing
Rutgers University