Victoria Karmas
Shorewood,IL
Summary
Dynamic and results-driven professional with extensive experience at Hooters, excelling in order taking and service quality. Proven ability to enhance customer satisfaction through attentive service and effective problem resolution. Skilled in money handling and food sanitation, consistently delivering memorable dining experiences while managing high-pressure situations with grace.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Waitress
Hooters
Joliet, Illinois
12.2023 - Current
- Greeted guests promptly and delivered attentive table service in fast-paced dining environment.
- Took food and beverage orders accurately, ensuring timely communication with kitchen staff.
- Processed payments and balanced checks using point-of-sale system.
- Recommended menu items and specials to support guest satisfaction and sales.
- Maintained clean dining sections, resetting tables and restocking service supplies.
- Collaborated with teammates to manage rush periods and coordinate efficient service flow.
- Addressed guest concerns professionally, resolving issues to preserve positive dining experience.
- Followed food safety and sanitation standards while supporting smooth front-of-house operations.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Accurately recorded orders and relayed dietary restrictions to the kitchen staff, ensuring customer satisfaction.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Party Host
Scene 75
Romeoville, IL
11.2022 - 08.2025
- Coordinated party setups, ensuring rooms, supplies, and decorations matched event requirements.
- Greeted guests, explained package details, and delivered friendly service throughout celebrations.
- Managed event timelines, keeping activities, food service, and transitions on schedule.
- Resolved guest concerns quickly, maintaining positive experiences during high-volume party events.
Education
High School Diploma -
Plainfield South High School
Plainfield, IL05.2021
Skills
- Order taking
- Memory retention
- Food presentation
- Cleaning and sanitizing
- Service quality
- Cleanliness
- Money handling
- Menu memorization
- Food sanitation
- Credit card processing
Certification
Food Handlers Certification
Basset certification
Timeline
Restaurant Waitress
Hooters
12.2023 - Current
Party Host
Scene 75
11.2022 - 08.2025
High School Diploma -
Plainfield South High School