VICTORIA KAVANAUGH
Summary
Reliable and organized professional with extensive customer service experience. Proven track record of providing exceptional service to all customers. Possesses excellent communication and problem-solving skills. Committed to delivering quality service and providing a positive customer experience.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Litchfield Beach and Golf Resort
05.2023 - Current
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary
- Greeted customers in a friendly and professional manner, while providing excellent customer service
- Handled cash, credit and debit card transactions accurately.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Used internal software to process reservations, check-ins and check-outs.
Residential House Cleaner
Self Employed
12.2021 - 04.2023
- Excelled at working independently with minimal supervision
- Possessed excellent communication skills to address client needs effectively
- Exhibited exceptional time management abilities to complete tasks within given deadlines
- Displayed strong organizational skills to ensure efficient completion of work assignments.
Cake Decorator
Publix
04.2018 - 05.2021
- Adapted quickly to changing requests from customers regarding design modifications or additions
- Assisted other bakers in preparing doughs, icings, fillings, and other components used in creating customized cakes
- Monitored inventory levels of supplies used for cake decorating needs and ordered new materials as needed
- Used a wide range of cake decorating techniques, including airbrushing, handpainting, and sugar flowers.
Education
High School Diploma -
Carolina Forest High School
06.2003
Skills
- Information Protection
- Report Generation
- Front Office Support
- Customer Service
- Cash Handling
- Organizational Skills
- Reservation Systems
- Multitasking
- Administrative Skills
Volunteer Experience
- Summer Camp Counselor, Victory Christian fellowship church, Georgetown, South Carolina, 06/01/23, 08/31/23, Provided guidance and instruction to ensure safety of all participants., Monitored and enforced camp rules and regulations., Organized and facilitated recreational activities for children of various ages.
- Cleaning Crew Member, Victory Christian Fellowship Church, Georgetown, South Carolina, 10/01/23, 10/31/23, Maintained high standards of cleanliness throughout all assigned areas on a daily basis., Collaborated effectively with supervisors to ensure that all tasks were completed correctly and on time., Utilized effective communication skills when working as part of a team or leading a crew., Removed dirt and debris from high-traffic areas.
Timeline
Front Desk Agent
Litchfield Beach and Golf Resort
05.2023 - Current
Residential House Cleaner
Self Employed
12.2021 - 04.2023
Cake Decorator
Publix
04.2018 - 05.2021
High School Diploma -
Carolina Forest High School
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