Summary

Work History

Education

Skills

Timeline

Victoria Keen

Richlands,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Welcome Center Supervisor

Ace Adventure Resort

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
Developed effective improvement plans in alignment with goals and specifications.
Offered advice and assistance to customers, paying attention to special needs or wants.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Reservationist

Songer Whitewater

Managed group bookings by coordinating with event planners and sales teams to ensure all requirements were met.
Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
Utilized reservation software proficiently, ensuring quick response times during high call volumes.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.

Call Center Representative

Issues And Answers

Gathered data and insights from participants during telephone interviews.
Enhanced survey response rates by employing persuasive communication techniques during telephone interviews.
Reviewed, classified and recorded survey data in preparation for computer analysis.
Demonstrated excellent time management skills by balancing multiple assignments simultaneously without compromising quality or productivity levels.
Upheld strict confidentiality standards when handling sensitive respondent information, adhering to company policies and legal requirements.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Education

High School Diploma -

Garden High School

Oakwood

Associate of Arts -

Southwest Virginia Community College

Richlands, VA

Kaplan University

Davenport, IA

Skills

Reading Comprehension
Payment Processing
Remote Office Availability
Complaint resolution
Order and Refund Processing
Microsoft Office Suite

Information Security
Document and Records Management
Call Center Operations
Client Relations
Active Listening

Timeline

Welcome Center Supervisor

Ace Adventure Resort

Reservationist

Songer Whitewater

Call Center Representative

Issues And Answers

High School Diploma -

Garden High School

Associate of Arts -

Southwest Virginia Community College

Kaplan University

Victoria Keen

Summary

Work History

Welcome Center Supervisor

Reservationist

Call Center Representative

Education

High School Diploma -

Associate of Arts -

Skills

Timeline

Welcome Center Supervisor

Reservationist

Call Center Representative

High School Diploma -

Associate of Arts -

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