Victoria Kellahan

• Conducted initial intakes with survivors to gather information and assess their needs.
• Attended weekly FEMA meetings via Zoom.
• Enhanced community resilience by coordinating support services and resources for disaster-affected individuals and families.
• Provided emotional support to clients during crises, demonstrating empathy and professionalism under challenging circumstances.
• Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
• Managed complex caseloads while maintaining high levels of organization and attention to detail throughout the process.
• Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
• Facilitated communication between clients and various stakeholders, including insurance providers, landlords, contractors, and relief organizations, to ensure a cohesive approach to recovery efforts.
• Participated in professional development opportunities to stay current on best practices related to disaster case management.
• Developed strong relationships with community partners to facilitate resource sharing and collaboration, enhancing overall service delivery capabilities.
• Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
• Assessed client needs, identifying appropriate resources for their long-term recovery goals.
• Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
• Conducted outreach activities within affected communities to identify potential clients needing case management services.
• Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
• Improved disaster recovery outcomes by developing and implementing comprehensive case management plans.
• Presented survivor’s applications to our Long-Term Recovery Group for funding consideration toward home repairs, land improvements, and furniture.
• Assisted survivors in the FEMA appeals process.
• Conducted home visits to the damaged dwellings to evaluate their current conditions and assess the required repairs.

(Expert Role) This role was an addition to my role as a Behavior Therapist

• Created and documented progress assessments for clients
• Distributed assessments to clients' guardians
• Gathered completed assessments from clients and guardians
• Evaluated and graded assessments
• Used graphs and charts to analyze assessment data and track progress over each quarter.
• Shared assessment data with the client's health insurance provider to ensure continued coverage.
• 
  

• Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
• Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
• Enhanced client progress by implementing individualized behavior intervention plans.
• Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
• Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
• Developed and implemented reinforcement systems to encourage positive behaviors.
• Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
• Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
• Improved client communication skills through the use of evidence-based practices and techniques.
• Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
• Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Supported patient confidentiality in accordance with HIPAA regulations.
• Charted on each patient daily.

(Expert Role) This role was an addition to my role as a Behavior Therapist

• Managed scheduling for staff and clients and monitored resource allocation to provide optimal coverage and service.
• Organized and maintained filing and document management systems by coordinating, archiving, and purging files.
• Developed administrative processes to achieve organizational objectives and improve office efficiency.
• Handled communication management with executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence.