Victoria Kellner
Lehighton,PA
Overview
22
22
years of professional experience
Work History
Customer Service / Sales / Billing
Petersen Linen Company
Tamaqua, PA
03.2020 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
Activities Assistant
Mahoning Valley Nursing And Rehabilitation Center
Lehighton, PA
01.2012 - 03.2020
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
Switchboard Operator
Palmerton Hospital
Palmerton, PA
10.2001 - 04.2005
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Switchboard Operator
Palmerton Hospital
Palmerton, PA
01.2005 - 12.2010
- Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
Education
High School Diploma -
North Penn Senior High School
Lansdale, PA06.1980
Skills
- Customer Education
- Active Learning
- Follow-Up Skills
- Building Rapport
- Complaint Handling
- Good Telephone Etiquette
- Time Management
Timeline
Customer Service / Sales / Billing
Petersen Linen Company
03.2020 - 02.2024
Activities Assistant
Mahoning Valley Nursing And Rehabilitation Center
01.2012 - 03.2020
Switchboard Operator
Palmerton Hospital
01.2005 - 12.2010
Switchboard Operator
Palmerton Hospital
10.2001 - 04.2005
High School Diploma -
North Penn Senior High School