Victoria Kestell
Spokane Valley
Summary
Motivated accounting graduate eager to leverage academic knowledge in a professional setting, committed to continuous learning and growth within the field. Experienced in administration with a proven ability to streamline operations and effectively support executive teams. Proficient in managing schedules, coordinating events, and optimizing office systems to enhance productivity, emphasizing collaboration and adaptability to meet evolving demands. Strong communication, organizational, and problem-solving skills drive results and foster a positive work environment.
Overview
8
8
years of professional experience
Work History
Card Administration Specialist III
Global Federal Credit Union
Spokane, WA
10.2021 - Current
- Streamlined administrative processes, enhancing efficiency and reducing turnaround times for member requests.
- Coordinated communication between departments to ensure accurate dissemination of information and timely responses.
- Facilitated interdepartmental collaboration to ensure timely completion of member requests.
- Developed and implemented streamlined card inventory ordering system to enhance operational efficiency.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Utilized various systems, including Meridian Link, Temenos, and Excel CRM, to enhance operational efficiency.
Financial Services Representative
Global Credit Union
Spokane, WA
03.2020 - 10.2021
- Facilitated member account openings and closings, ensuring compliance with regulatory requirements.
- Supported financial operations by assisting members with various transactions, such as cash checks and money orders.
- Resolved member inquiries efficiently, improving overall customer satisfaction ratings.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
MANAGER
JIMMY JOHNS
01.2019 - 03.2020
- Streamlined operations by optimizing workflow processes, resulting in increased service efficiency.
- Trained and mentored staff on best practices, enhancing team performance and customer satisfaction.
- Implemented inventory management systems to ensure product availability and minimize waste.
- Monitored financial performance metrics, identifying trends to improve cost efficiency initiatives.
DRIVER
JIMMY JOHNS
06.2018 - 12.2018
- Delivered orders promptly, ensuring customer satisfaction and adherence to company standards.
- Trained new drivers on delivery procedures, customer service expectations, and safety protocols.
- Made sandwiches and cleaned the store during down time.
Education
Associates of Arts Degree -
Spokane Falls Community College
Spokane, WABachelor of Science - Accounting
Western Governors University
Salt Lake City, UT01-2026
Skills
- Task-oriented
- Strong work ethic
- Document control
- Team collaboration
- Exceptional customer service
- Problem-solving
- Time management
Timeline
Card Administration Specialist III
Global Federal Credit Union
10.2021 - Current
Financial Services Representative
Global Credit Union
03.2020 - 10.2021
MANAGER
JIMMY JOHNS
01.2019 - 03.2020
DRIVER
JIMMY JOHNS
06.2018 - 12.2018
Associates of Arts Degree -
Spokane Falls Community College
Bachelor of Science - Accounting
Western Governors University