Victoria Keyser
Catskill
Summary
Highly dedicated and detail-oriented Confidential Secretary with 6 years of experience supporting executive leadership and managing sensitive information with professionalism and discretion. Known for exceptional communication, planning, and prioritization skills, with a proven ability to streamline workflows, optimize team efficiency, and maintain smooth office operations. Skilled in drafting reports and business correspondence, managing calendars and sensitive communications, organizing mail, and maintaining accurate spreadsheets and records. Recognized for strong leadership, sound judgment, and the ability to handle confidential matters with the utmost integrity.
Overview
11
11
years of professional experience
Work History
Confidential Secretary
Greene County Economic Development, Tourism & Planning
01.2022 - Current
- Develop and maintain detailed meeting schedules, appointments, and travel itineraries to ensure seamless coordination for leadership and department staff.
- Organize, schedule, and coordinate all in-house and external meetings for Economic Development and Tourism, improving workflow efficiency and communication.
- Attend in-house meetings and bid openings at the request of the director, providing timely follow-up and documentation as needed.
- Draft, format, and deliver professional correspondence, documents, and memos that support department operations and ensure clear communication.
- Respond to high volumes of public and internal inquiries, consistently providing accurate information and excellent customer service.
- Update and maintain the office filing system, improving accessibility and ensuring compliance with records-management standards.
- Interpret and apply all relevant policies and procedures to maintain organizational compliance and operational consistency.
- Create detailed Excel spreadsheets to support tracking, reporting, and data-driven decision-making.
- Regularly update contact lists to ensure accurate and current employee status and communication records.
- Provide comprehensive administrative support to the executive team, including calendar management, meeting preparation, and logistical coordination.
- Record new hires, transfers, terminations, job classification changes, and merit increases in HR files with 100% accuracy.
- Greet and assist visitors in a professional and welcoming manner, ensuring efficient assistance and proper direction to staff.
- Assist coworkers and staff with daily special tasks, contributing to a collaborative and efficient office environment.
- Assist in developing engaging content for county social media accounts to enhance public outreach and community engagement.
- Review, edit, and proofread social media calendar content to ensure accuracy, consistency, and adherence to quality standards.
- Perform regular updates and maintenance on county websites, ensuring information is current, accurate, and user-friendly.
- Provide administrative support to the Greene County Economic Development Corporation, including meeting coordination and document preparation.
- Facilitated staff relocations and successfully coordinated all logistical aspects of Tourism’s office move, collaborating with multiple departments to ensure a smooth transition.
- Assist the IT department by troubleshooting and resolving office-related technology issues, helping reduce downtime and maintain productivity.
- Provide comprehensive administrative support to the Planning Board by preparing agendas, recording and transcribing minutes, and managing official communications.
- Collaborate with the Planning Project Manager to process 239 referrals, ensuring accurate documentation, regulatory compliance, and timely follow-through.
- Plan and schedule county planning seminars, coordinating logistics, securing venues, and managing communications with external partners and stakeholders.
- Perform a wide range of administrative tasks—including recordkeeping, report preparation, and interdepartmental communication—to support the Planning Board’s operations.
- Create and manage contractual agreements for outside consultants, ensuring accuracy, compliance, and alignment with departmental and project requirements.
Confidential Secretary
Edward I. Kaplan, Esq.
01.2019 - 01.2022
- Develop and maintain comprehensive meeting schedules, appointments, and travel itineraries to ensure smooth daily operations for the attorney and office staff.
- Organize, schedule, and coordinate in-house and external meetings, ensuring timely communication and proper preparation of required materials.
- Draft, edit, and deliver official correspondence, legal documents, contracts, and memos with a high degree of accuracy and professionalism.
- Prepare and submit work-related reports and documentation as requested, consistently meeting required deadlines.
- Update, organize, and maintain a structured filing system to ensure efficient record retrieval and compliance with legal and administrative standards.
- Interpret and apply all applicable office procedures and policies to maintain consistency and adherence to department guidelines.
- Collaborate effectively with colleagues, management, and external personnel to support office operations and facilitate clear communication.
- Gather, file, and manage confidential and non-confidential records, protecting sensitive information in accordance with legal requirements.
- Draft, revise, and proofread letters and written materials for the attorney, ensuring clarity, accuracy, and proper formatting.
- Maintain and reconcile revenue and expense accounts, supporting accurate financial tracking and reporting.
- Oversee daily small-office operations, managing administrative workflows and ensuring an organized, efficient work environment.
Legal Secretary
Edward I. Kaplan, Esq.
01.2018 - 01.2019
- Assist and support attorney and confidential secretary with their work as needed.
- Welcome guests and clients by greeting them in person and/or on the telephone and by answering and/or directing inquiries.
- Prepare documents, letters and research law relative to all Freedom of Information Law and Mental Health requests.
- Organize, schedule, and coordinate in-house meetings.
- Company Overview: Greene County Attorney
Office Assistant
Tip Top Furniture
01.2017 - 01.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Provided clerical support, addressing routine and special requirements.
- Welcomed customers and alerted staff to arrivals of scheduled appointments.
- Scheduled furniture repair and maintenance.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Daily financial reports.
Senior Court Clerk
Catskill Village Court
01.2015 - 01.2017
- Examined legal documents submitted to the court for adherence to laws and court procedures.
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Met with judges, lawyers and police officials to coordinate functions of court.
- Prepared courtrooms for session by supplying courtroom with paper and pens, easels and electronic equipment.
Education
Degree Program - Business
Columbia-Greene Community College
Hudson, NYHigh School Diploma - undefined
Cairo-Durham High School
Cairo, NY01.2012
Skills
- Confidentiality
- Strong organizational skills
- Time management expertise
- Customer and client relations
- Advanced computer proficiency
- Meeting coordination
- Travel arrangements
- Office management
- Strong organizational skills
- Time management expertise
- Team player attitude
- Minute taking
Timeline
Confidential Secretary
Greene County Economic Development, Tourism & Planning
01.2022 - Current
Confidential Secretary
Edward I. Kaplan, Esq.
01.2019 - 01.2022
Legal Secretary
Edward I. Kaplan, Esq.
01.2018 - 01.2019
Office Assistant
Tip Top Furniture
01.2017 - 01.2018
Senior Court Clerk
Catskill Village Court
01.2015 - 01.2017
High School Diploma - undefined
Cairo-Durham High School
Degree Program - Business
Columbia-Greene Community College