Victoria Kim
Lincoln,CA
Summary
Dynamic and results-driven professional with a proven track record at Nor Cal Ambulance as the NICU/PICU and CCT Supervisor and a Prior BLS Night Field Supervisor, excelling in service planning and critical decision-making for our teams and hospital contracts. Adept at improving operations and ensuring quality assurance controls, I leverage strong data entry skills and a proactive approach to enhance patient care and team performance in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Field Supervisor NICU/PICU/CCT
Norcal Ambulance
Sacramento, CA
07.2024 - Current
- Work's with cross-functional teams to achieve goals.
- Approaches customers and engages in conversation through use of effective interpersonal and people skills.
- Provides education and training to critical care staff on new policies, procedures, and protocols.
- Monitor's training activities to ensure compliance with established standards and procedures.
- Coordinates with managers to identify skill or knowledge gaps and implement training needs.
- Review's reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulates with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinates with other departments to ensure smooth flow of work processes and communication.
- Developed a Standard Operating Procedures manual for field training operators for NICU, PICU, and CCT.
- Instructs NICU/PICU Orientations and CCT Bootcamps, in conjunction with Day to Day observation of NICU/PICU and CCT Operations.
FIeld Supervisor -ODS NIGHTS
Norcal Ambulance
Sacramento , Ca
01.2024 - Current
- Performed maintenance checks on vehicles used by field personnel.
- Trained workers in equipment operation, safety procedures and company policies.
- Supervised, coordinated, or scheduled activities of field team workers.
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Investigated accidents or incidents that occurred in the workplace; documented findings accordingly.
- Developed successful resolutions for issues that arose during field operations.
STUDENT MANAGER/Business Co-Owner
Legend Martial Arts Academy
Sacramento, CA
12.2013 - Current
- Promoted team events, designed signs and developed social media content.
- Assisted with community engagement and team fundraising events.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Attended and assisted with team strength and conditioning workouts.
- Traveled with team and handled hotel confirmations, meeting room reservations, local travel arrangements and movement of team supplies.
- Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
Dispatcher/ CCT Lead FTO and Specialist
Nor Cal Ambulance
Sacramento , CA
11.2022 - 12.2023
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Reported delays, accidents or other traffic and transportation situations.
- Directed information and callers for documentation, review, patient information and patient transport needs to appropriate departments .
- Assessed emergency situations and prioritized medical care for patients.
- Demonstrated dedication to providing quality care through continued training and education.
- Remained level-headed and proactive during emergency situations.
- Evaluated patients' medical status and monitored vital signs during transit.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Trained new hires by offering insight into job duties and assessing shift performance.
BLS EMT
NORCAL AMBULANCE
SACRAMENTO , CA
06.2019 - 11.2022
- Evaluated patients' medical status and monitored vital signs during transit.
- Documented calls in reports detailing incident type and course of treatment.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Reviewed inventory levels prior to shift and restocked ambulance to prepare for service.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Documented patient condition and treatment to facilitate plan of care.
SHIFT LEAD
PINK BERRY FROZEN YOGURT
ROSEVILLE , CA
02.2014 - 08.2015
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Evaluated and performed equipment maintenance to support operational goals.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
TAE KWON DO INSTRUCTOR
American Martial Art Academy
SIMI VALLEY , CA
01.2009 - 09.2012
- Instructed students in martial arts skills and demonstrated appropriate use of techniques.
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
- Guided students through proper breathing, stance and fighting forms.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
- Worked closely in training capacity with fellow student-athletes during off-season.
Education
High School Diploma -
Royal High School
Simi Valley, CA06.2009
Some College (No Degree) - Fire Science/ Nursing Allied Health
Sierra College
Rocklin, CASome College (No Degree) - Liberal Arts and General Studies
Moorpark College
Moorpark, CASkills
- Improving Operations
- Route Navigation
- Service Planning
- Work Order Management
- Monitoring Field Personnel
- Critical Thinker
- Data Entry
- Schedule Coordination
- Medical Recordkeeping
- Quality Assurance Controls
- Critical Decision-Making Skills
- Training coordination
- Team leadership
- Safety compliance
- Operational supervision
- Safety and compliance
- Multi-project coordination
- Work planning and scheduling
- Interpersonal communication
- Verbal and written communication
- Supply requisition
- Equipment maintenance
Timeline
Field Supervisor NICU/PICU/CCT
Norcal Ambulance
07.2024 - Current
FIeld Supervisor -ODS NIGHTS
Norcal Ambulance
01.2024 - Current
Dispatcher/ CCT Lead FTO and Specialist
Nor Cal Ambulance
11.2022 - 12.2023
BLS EMT
NORCAL AMBULANCE
06.2019 - 11.2022
SHIFT LEAD
PINK BERRY FROZEN YOGURT
02.2014 - 08.2015
STUDENT MANAGER/Business Co-Owner
Legend Martial Arts Academy
12.2013 - Current
TAE KWON DO INSTRUCTOR
American Martial Art Academy
01.2009 - 09.2012
High School Diploma -
Royal High School
Some College (No Degree) - Fire Science/ Nursing Allied Health
Sierra College
Some College (No Degree) - Liberal Arts and General Studies
Moorpark College
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