Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
Timeline
Generic

Victoria King

Greenville,SC

Summary

My ten-year career of multi-family management and investment opportunity identification has developed my skills to exceed budgeted expectations, improve struggling assets, and develop new leaders within our industry. I believe that team development and continuous growth opportunities are essential for company success and maintaining talented employees. Supporting your people and providing superior client experiences in a top priority.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Property Manager

Pegasus Residential
12.2022 - Current
  • Oversee daily operations for six properties in North Carolina and South Carolina markets consisting of 1400 units.
  • Maintain positive client relationships with prompt response expectations
  • Recruit, hire, and develop on-site teams into next level opportunities within the company
  • Support the hiring and onboarding process of front and back of house employees -Lead training for new Sales Expert and supports the onboarding experiences with the Community Managers
  • Leads weekly and monthly ownership calls with investment and on-site community managers
  • Communicate property and team successes to ownership, while effectively communicating capital project and operations needs and repairs as needed
  • Cultivate an environment of open communication and creativity for on-site teams
  • Review weekly reports submitted by Community Managers and prepare for operations and ownership delivery
  • Strive to be an expert in the surrounding market and effectively manage properties with minimal or no concessions
  • Review project estimates and quotes to ensure all meet company requirements and termination options
  • Approve or override appropriate income requirements for conditional applicants as needed
  • Assist team with preparation and review of monthly variance reports -Oversee payroll and bonus spreadsheet completions
  • Assist on-site team with effective capital project execution and finding ways to complete projects within budgeted guidelines
  • Creates Renovation Enhancement scopes to grow market rents according to market trends
  • Experience in OneSite, Hubspot, Yieldstar or Market Rent Pricing, Real Page Management, Ops Technology Accounting -Motivated by creating unique marketing strategies and rent growth opportunities -Implementing monthly Resident Events and building sponsorships with local businesses at all sites
  • Monitor prospect conversion ratios and audits secret shop performances on a quarterly basis
  • Excels in handling resident concerns and creating a genuine experience for the customer
  • Maintains at least a 35% closing conversion ratio from phone calls to traffic across the portfolio.
  • Coach and develop future leaders within the company.
  • Maintain positive client relationships.

Regional Property Manager

Tribridge Residential
12.2021 - 12.2022
  • Oversee daily operations for seven properties in North Carolina, South Carolina, and Tennessee markets
  • Recruit, hire, and develop on-site teams into next level opportunities within the company
  • Leads weekly and monthly ownership calls with investment and on-site community managers
  • Communicate property and team successes to ownership, while effectively communicating capital project and operations needs and repairs as needed
  • Cultivate an environment of open communication and creativity for on-site teams
  • Review weekly reports submitted by Community Managers and prepare for operations and ownership delivery
  • Strive to be an expert in the surrounding market and effectively manage properties with minimal or no concessions
  • Review project estimates and quotes to ensure all meet company requirements and termination options
  • Approve or override appropriate income requirements for conditional applicants as needed
  • Assist team with preparation and review of monthly variance reports -Oversee payroll and bonus spreadsheet completions
  • Assist on-site team with effective capital project execution and finding ways to complete projects within budgeted guidelines
  • Creates Renovation Enhancement scopes to grow market rents according to market trends
  • G5 Marketing, Better NOI Screening, Community Rewards, Leonardo Access, CRM, Knock, and Yardi Voyager Experience
  • Motivated by creating unique marketing strategies and rent growth opportunities -Familiar with Yield-star pricing, if applicable
  • Implementing monthly Resident Events and building sponsorships with local businesses
  • Monitor prospect conversion ratios and audits secret shop performances on a quarterly basis
  • Excels in handling resident concerns and creating a genuine experience for the customer
  • Maintains at least a 35% closing conversion ratio from phone calls to traffic within the entire -Develops positive owner-client relationships and believes in building rapport for the management company.
  • Negotiated vendor contracts and presented to owners for approval.
  • Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Reviewed financial forecasts, budget and operational goals.
  • Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Communicated effectively with owners, residents, and on-site associates.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Investment Buyer Specialist

Keller Williams Historic District
05.2021 - 11.2021
  • Assisted Investors around the Upstate with negotiating purchase terms for a successful closing
  • Generate Buyer Leads from
  • Software with 65,000+ Leads -Top Performing Agent for the last three months -Quarter 3 “Continuous Growth” award recipient for the company -Host Open Houses with team and generate closings -Work with the Operations team to schedule inspections, appraisals, attorney closings, etc
  • Contact 20-30 leads daily, maintain a closing ratio of 85% or higher for future clients -Partner with Inside Sales Team to identify new clients and circle call potential listings -Identify homes in the Upstate to list, and build rapport with sellers -Work with team of buyer agents who close 40-60+ transactions per year (Upstate average 5-7 per annually) -Assist with new employee onboarding and mentoring through closing techniques -Completed 30-60-90 Master Sales Training to accelerate business perspectives

Property Manager

Hawthorne Residential Partners
04.2017 - 05.2021
  • Train and develop on-site teams to advance into next level opportunities -Creates Renovation Enhancement scopes to grow market rents according to market trends
  • CRM, Knock, and Yardi Voyager Experience -Create renovation and Community Upgrade scopes according to budgeted guidelines -Expert in marketing strategies and rent growth opportunities -Familiar with Yield-star pricing -Implementing monthly Resident Events and building sponsorships with local businesses
  • Monitor phone call conversion ratios and grade property phone calls for top shop scores weekly
  • Handle Resident complaints and address any negative survey feedback
  • Maintains at least a 35% closing conversion ratio from phone calls to traffic within the entire team
  • Created Resident Discount Program with surrounding restaurants for each property individualized to their surrounding market
  • Completes Weekly Reports, Market Survey, and Variance Reporting for ownership -Ensures quality of model home and vacant apartments daily prior to prospect tours
  • Works with on-site and regional service team members to complete Clubhouse renovations, major plumbing repairs, exterior building repairs, in-house and contractor renovations, pool upgrades, amenity renovations, model and clubhouse décor updates, extensive flooring repairs, suspect growth analysis, poly-plumbing repairs, roof replacements, electronic entry gate repairs, key fob access analysis, alarm system updates, etc.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Kept properties in compliance with local, state and federal regulations.

Assistant Community Manager

HHHunt
02.2014 - 04.2017
  • Promoted from Leasing Professional for 600 unit community in Garner, NC to brand new lease-up community as Assistant Manager in Fall of 2016. Conducted new construction walks with vendors and management team -Maintained 75%+ closing ratio per appointment or walk in lead -Maintained Resident Account Delinquency of less than 1% each month -Led marketing initiatives for the property to develop relationships with nearby businesses -Audit Lease
  • Files for every new move-in client -Train Leasing Consultants on elevated closing techniques and accurate lease preparations -Weekly Reporting and Market Survey completed and submitted to management for owner review
  • Ensure cleanliness and quality control of the property daily
  • Negotiate repairs and deadlines with contractors for major repairs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Clayton High School
2010

Wake Technical Community College

Skills

  • Regulatory Compliance
  • Effective Planning
  • Staff Management
  • Property Auditing
  • Tenant Relations
  • Contract Negotiation
  • Employee Mentoring
  • Construction Project Oversight
  • Performance Assessment
  • Interior Renovations
  • Local and State Laws
  • Social Media Engagement

Accomplishments

2020 Upper State Apartment Association Property Manager of the Year

2020 LIVE IT Award Recipient with Hawthorne Residential


Additional Information

  • Licensed Real Estate Agent, South Carolina Licensed South Carolina Property Manager

Certification

South Carolina Real Estate License

South Carolina Property Manager License (pending)

Timeline

Regional Property Manager

Pegasus Residential
12.2022 - Current

Regional Property Manager

Tribridge Residential
12.2021 - 12.2022

Investment Buyer Specialist

Keller Williams Historic District
05.2021 - 11.2021

Property Manager

Hawthorne Residential Partners
04.2017 - 05.2021

Assistant Community Manager

HHHunt
02.2014 - 04.2017

Clayton High School

Wake Technical Community College

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Victoria King