Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Kirkland

Monticello,NY

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Gertrude Hawk. Excelled in employee supervision and training, significantly improving team performance. Skilled in project management and customer engagement, adept at developing strategies that elevate brand recognition. Demonstrates a unique blend of strategic planning and interpersonal skills to drive results.

Overview

6
6
years of professional experience

Work History

Assistant Manager of Operations

Gertrude Hawk
07.2022 - Current

As an assistant manager my duties

  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

Sales Associate

Bella’s Cafe
09.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Manager

ShopRite
06.2018 - 01.2022
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Supervisor

SUBWAY®Restaurants
04.2019 - 10.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

Monticello High School
Monticello, NY

Skills

  • Training and mentoring
  • Employee Supervision
  • Purchasing and planning
  • Scheduling Coordination
  • Project Management
  • Performance Tracking
  • Customer Engagement
  • Staff Training and Development
  • New Employee Hiring
  • Scheduling and Coordination

Timeline

Assistant Manager of Operations

Gertrude Hawk
07.2022 - Current

Sales Associate

Bella’s Cafe
09.2021 - 08.2022

Supervisor

SUBWAY®Restaurants
04.2019 - 10.2021

Manager

ShopRite
06.2018 - 01.2022

Monticello High School
Victoria Kirkland