Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
AccountManager
VICTORIA KIRTON

VICTORIA KIRTON

Ypsilanti,MI

Summary

Experienced professional knowledgeable about executive operations, team leadership and training. Dependable and punctual with top-notch abilities in Microsoft Office and Black Belt Lean Six-Sigma processes. Offering 31 years of experience and ready to take on dynamic, growth-oriented position in fast-paced environment. Available for after hour support and travel. Efficient Office Services Coordinator keeps daily operations smooth while effectively preparing for events, meetings and off-site travel. Well-versed in equipment, schedule and materials coordination.

Overview

2
2
Certifications
4
4
years of post-secondary education
16
16
years of professional experience

Work History

Office Services Coordinator

Catholic Social Services of Washtenaw County
Ann Arbor, Michigan
02.2020 - 06.2020
  • Provide general administrative and clerical support.
  • Provided administrative support for diverse business requirements, such as, Microsoft Word, Excel, Power point and Outlook.
  • Answered average of 40 calls per day to address customer inquiries, confirm appointments and provide clients information.
  • Reviewed files and records to obtain information to respond to customer and client requests.
  • Monitored stock of office supplies to report shortages to management, including paper clips, stationery and printer paper.
  • Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
  • Answered average of 40 calls per day to address customer inquiries, confirm appointments and provide clients information.

Team Manager

New Day Entertainment
Detroit, MI
01.2013 - 01.2020
  • Developed and implemented creative promotional strategies, Microsoft Word, Outlook, Excel, and QuickBooks.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Supervised team of up to 4 merchandising employees and monitored adherence to company standards.
  • Updated floor design for 20 square foot area to more effectively present products to patrons.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Developed merchandising strategy to efficiently move overstock.
  • Monitored security and handled incidents calmly.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
  • Educated customers about brand to incite excitement about company's mission and values.

Executive Assistant

Kronk Boxing International
Detroit, MI
01.2004 - 12.2012
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Investigated topics such as boxing equipment and vendors and produced concise summaries.
  • Worked with HBO Sports to coordinate and complete special projects for Emanuel Steward's commentary assignment.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Researched, proposed and implemented 20 vendor agreements to decrease costs and improve services.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
  • Screened calls and emails and initiated actions to respond or direct messages for 3 managers.

Education

BBA - Business Administration

University Of Phoenix
Phoenix, Arizona
08.2017 - 02.2021

MBA - Business Administration

University Of Phoenix
Arizona
03.2021 - Current

Skills

Microsoft PowerPoint, Excel, Word, Outlookundefined

Affiliations

  • Member of National Society of Collegiate Scholars
  • Member of National Society of Leadership and Success
  • Member of International Business Society

Certification

Operations Management

Timeline

MBA - Business Administration

University Of Phoenix
03.2021 - Current

Office Services Coordinator

Catholic Social Services of Washtenaw County
02.2020 - 06.2020

BBA - Business Administration

University Of Phoenix
08.2017 - 02.2021

Team Manager

New Day Entertainment
01.2013 - 01.2020

Executive Assistant

Kronk Boxing International
01.2004 - 12.2012

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VICTORIA KIRTON