Victoria Klein

While still continuing my career with Northwestern Mutual I moved on to the operations and finance team, where I then:

• Monitored and improved efficiency of processes, team performance, and customer service.
• Reviewed, analyzed and reconciled financial reports to ensure accuracy of information.
• Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
• Developed and implemented standard operating procedures to ensure efficient workflow.
• Maintained accounts payable files and records in an organized manner.
• Reviewed employee expense reports for compliance with company policy guidelines.
• Monitored and improved efficiency of processes, team performance, and customer service.

• Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
• Built talent pipeline according to core company values and role requirements.
• Sourced, qualified and conducted screening interviews with job candidates.
• Managed the overall selection process.
• Collaborated with recruitment and HR professional to achieve hiring goals.
• Reviewed referral candidates and contacted qualified individuals to request applications.

• Content creation.
• Developed and implemented strategic social media marketing plans.
• Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
• Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
• Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.

• Coordinated meeting and work schedules for staff teams and executives.
• Coordinated vendors, timelines and budgets for events.
• Handled client questions and concerns via different communication channels to deliver exceptional customer service.
• Set up meeting and event logistics for senior management and updated calendars.
• Maintained company confidence and protected business operations by keeping sensitive information confidential.

• Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
• Increased store sales by cross-selling complementary items.
• Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
• Hired and trained positive, enthusiastic employees to boost talents of retail team.
• Created engaging merchandise presentations to motivate impulse purchases.