Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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VICTORIA KOLI

Waipahu,US

Summary

I'm a highly motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. A very organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable, reliable and flexible to meet demands. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
6
years of professional experience

Work History

Lash Artist

Self
02.2022 - Current
  • Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
  • Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
  • Troubleshot issues related to scheduling conflicts or dissatisfaction with services promptly in order to maintain high levels of client satisfaction.
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
  • Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
  • Maintained proper sanitation, sterilization, and safety
  • Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
  • Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
  • Used social media platforms to promote salon and services.
  • Maintained regular client list and successfully handled walk-in customers.

Front Member Cashier

Sams Club
11.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Front Desk Clerk

World Discovered Pacific, Waikiki Inc.
03.2018 - 04.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Education

High School Diploma -

President William Mckinley High School
Honolulu, HI
05.2016

Skills

  • Social Media Marketing
  • Client Retention Strategies
  • Professionalism and Etiquette
  • Advanced Lash Techniques
  • Data entry proficiency
  • Payment Collection
  • Product Knowledge
  • Customer Satisfaction
  • Guest Services
  • Hospitality services
  • Time Management
  • Team Collaboration

Accomplishments

    I achieved the highest metrics/upgrades in interacting with over 60 customers per day succesfully selling our new and current members into the "Credit Bonus Program" for all 3 months of employment.

Timeline

Front Member Cashier

Sams Club
11.2023 - 01.2024

Lash Artist

Self
02.2022 - Current

Front Desk Clerk

World Discovered Pacific, Waikiki Inc.
03.2018 - 04.2020

High School Diploma -

President William Mckinley High School

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VICTORIA KOLI