Victoria Kowal
Omaha,NE
Summary
Adept at enhancing customer satisfaction and streamlining operations, I leveraged my problem-solving skills and empathy at AutoZone to resolve issues promptly, boosting client retention. My ability to multitask and communicate effectively fostered teamwork and improved service delivery, demonstrating a commitment to excellence and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
AutoZone
03.2024 - 08.2024
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Elevated customer support experience by adopting customer-first approach in all interactions.
- Monitored system performance to identify potential issues.
Team Member
Culver's Restaurant
08.2023 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Helped guests at tables when in need of assistance.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
Pre-K Teacher's Assistant
St. Bernards School
05.2023 - 08.2023
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Organized snack time and nap hours.
- Engaged and entertained children through recreational and educational activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Hub Specialist
AutoZone
08.2022 - 03.2023
- Improved customer satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined communication between departments, facilitating a more efficient work environment.
- Assisted in developing marketing materials that showcased the company''s strengths and attracted new clients.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Optimized inventory management systems, reducing waste while ensuring product availability for customers.
- Served as a reliable resource for both customers and colleagues, offering expert advice and guidance when needed.
- Enhanced client experience by delivering personalized solutions tailored to their unique needs.
Team Member
Culver's Restaurant
06.2020 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Grocery Bagger
Commisary
10.2019 - 03.2020
- Removed trash, swept, and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Upheld high standards of hygiene and sanitation by regularly washing hands and wearing necessary protective equipment while on duty.
- Reduced wait times for customers by quickly and accurately bagging groceries.
Grocery Bagger
Commisary
05.2018 - 11.2018
- Removed trash, swept, and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Respected company policies regarding waste reduction, using eco-friendly bags or reusable containers when possible.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Communicated with cashiers and customers to learn about bagging needs.
- Assisted customers by escorting and placing grocery bags in vehicles.
Education
Bachelor of Applied Arts And Science - General Science
University of Nebraska At Omaha
Omaha, NE05-2027
Skills
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
- Time management
- Adaptability and flexibility
- Multitasking and organization
- Decision-making
- Team collaboration
- Verbal and written communication
- Conflict resolution
- Teamwork and collaboration
- Organizational skills
- Attention to detail
Timeline
Customer Support Specialist
AutoZone
03.2024 - 08.2024
Team Member
Culver's Restaurant
08.2023 - 12.2023
Pre-K Teacher's Assistant
St. Bernards School
05.2023 - 08.2023
Hub Specialist
AutoZone
08.2022 - 03.2023
Team Member
Culver's Restaurant
06.2020 - 07.2022
Grocery Bagger
Commisary
10.2019 - 03.2020
Grocery Bagger
Commisary
05.2018 - 11.2018
Bachelor of Applied Arts And Science - General Science
University of Nebraska At Omaha
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